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Mission Healthcare · 16 hours ago

Home Health Portal Management Coordinator

San Diego, CA

Full-time

Onsite

New Grad, Entry Level

$25/hr - $28/hr

Mission Healthcare is the largest home health and hospice company in the western United States, dedicated to providing comprehensive services to meet the needs of patients and families. The Home Health Portal Management Coordinator will engage in case manager communication, perform administrative tasks, and ensure high levels of customer service while building relationships with referral sources.

FitnessHealth CareHealth DiagnosticsHome Health Care

Growth Opportunities

Responsibilities

Engage in outbound case manager communication through the electronic portal and help to capture referral opportunities, as well as facilitate the completion of referrals that are officially placed with Mission

Perform administrative tasks such as physician verification, insurance verification, assignment of referral, coordination/alerting the field marketer for in-person follow-up, and record keeping on specific account intricacies and profile details

Responsible for providing the highest level of customer service to both internal and external customers in a fast-paced team-oriented environment

Work seamlessly with all team members (both internal and external) to ensure that referral opportunities are captured, conversion-to-admission rates are improving, and timeliness of responses are meeting or exceeding company goals

Build relationships with referral sources and Mission Account Managers

Qualification

Healthcare experienceMS Office SuiteMedical terminologyOrganizational skillsResilience under pressureVerbal communicationWritten communicationProblem-solving skills