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New York State Department of Motor Vehicles · 2 days ago

Motor Vehicle Representative 1, Spanish Language G-9 (NY HELPS)

West Haverstraw, NY

Full-time

Hybrid

Entry Level

1+ years exp

The New York State Department of Motor Vehicles is seeking a Motor Vehicle Representative 1 who will be responsible for providing services and information to the public regarding licenses, registrations, and other agency programs. The role involves substantial in-person or telephone contact, processing customer payments, and operating various office equipment while maintaining professionalism in challenging situations.

Document PreparationGovernmentNon Profit

Responsibilities

Responsible for substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs

Responsible to effectively use a computer with multiple applications running simultaneously

Responsibilities could include operation telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc

Responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items

Expected to wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system. Telephone calls may be monitored for quality assurance. As with many jobs interacting with the public, you may encounter uncooperative or sometimes hostile individuals. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances

Qualification

Customer service experienceSpanish language proficiencyComputer proficiencyTelecommunication skillsCalm under pressure

Required

Graduated from high school or have earned a high school equivalency diploma

One year of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment

30 college semester credit hours

Take and pass the Civil Service Language proficiency exam at a level that will ensure the ability to perform the duties of the position