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Serco · 9 hours ago

Senior Quality Assurance Engineer

Orlando, FL

Full-time

Onsite

Senior Level

6+ years exp

Serco North America is seeking a Senior Quality Assurance Engineer to join their team. The successful candidate will provide Quality and Mission Assurance support for the CAF DMO Program, ensuring product, process, and supplier requirements are met while achieving high levels of quality and customer satisfaction.

AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Leading all quality processes for the program (e.g., audits, independent reviews, quality planning, quality documentation, vendors, parts, program corrective action tracking/reporting, program reporting)

Quality representation in program baseline management activities (e.g., Milestone Reviews, CCB, ERB, peer reviews, etc.)

Active participant in Program Management metrics, to include working with program team on making process improvements

Perform document, drawings, CDRLs, and supplier reviews to ensure compliance with requirements and standards

Perform Physical Configuration Audits (PCAs) on hardware deliverables

Generate program quality plan and report program Quality Metrics (as applicable)

Support in the Program Risk & Opportunity Management Board (ROMB) and processes (e.g., monthly risk meetings, monthly risk reporting, and PMRs)

Perform Program & Supplier Root Cause and Corrective Action (RCCA) analysis and drive corrective actions to closure

Identify, lead, and participate in continuous improvement projects to improve quality, efficiency, customer satisfaction, and program profitability

Generate and maintain program’s AS9100 Rev D compliance matrix

Qualification

ISO 9001/AS9100Root Cause Corrective ActionQuality Management SystemsASQ Certified Quality EngineerAGILE / SCRUMMicrosoft WordMicrosoft PowerPointMicrosoft ExcelInterpersonal SkillsProblem SolvingDecision Making

Required

Bachelors degree with 8 years of relevant work experience (or a Masters degree with 6 years of experience)

An Interim Secret security clearance is required prior to starting

Experience with ISO 9001/AS9100 Quality Management Systems environment

Must be able to multi-task and quickly adapt to change when issues arise

Strong background and expertise in Microsoft Word, Power Point, and Excel

Demonstrated problem solving and decision-making skills

Must be able to plan, organize, and establish priorities related to an assignment and the ability to work independently

Strong interpersonal skills and the proven ability to work effectively and collaboratively with internal business/technical teams and external customers

Travel as required (minimal) up to 10%

Experience with Root Cause Corrective Action

Preferred

ASQ Certified Quality Engineer or AS9100 Lead Auditor Trained/Certified

Familiar with Cyber Security Process

AGILE / SCRUM TEAM process experience & training

Benefits

Medical, dental, and vision insurance

Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

401(k) plan that includes employer matching funds

Tuition reimbursement program

Life insurance and disability coverage

Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Employee Assistance Plan