The Christman Company ยท 3 hours ago
IT Specialist
Lansing, MI
Full-time
Onsite
Entry Level
1+ years expThe Christman Company is a leading national general contractor seeking an IT Specialist for their Lansing, MI Headquarters Office. The role involves providing first-level helpdesk support, diagnosing software and hardware incidents, and setting up IT services at project sites.
CommercialConstructionReal Estate
No H1B
Responsibilities
Primary first-level enterprise helpdesk technical support
Diagnose and resolve software and hardware incidents, including Windows operating system across a range of software applications
Provide local IT support which includes setting up PCs, troubleshooting PC issues, assistance with printers and copy machines, phones, local office networking equipment, and video conferencing equipment
Provide support to project site offices, involving setting up Internet, PCs, printers/copiers, phones, network/Wi-Fi, basic cabling, webcams, etc., with limited supervision
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
Accurately record, update and document requests using the IT help desk system
Install and configure new IT equipment
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Track IT Equipment and Logistics inventory
Assist with new user setup and maintenance
Processing and deploying Windows 10/11
Re-imaging Windows 11 onto machines from Windows 10
Write and maintain departmental documentation
Complete assigned and required training for this role
Qualification
Required
Associate's Degree in Computer Science, Information Technology, Computer Information System or a degree in a related field
Minimum one (1) year of work experience in a related field
Proficient with the Windows operating system and the entire Microsoft 365 ecosystem
Excellent oral and written communication skills
Must be detail-oriented
Must have strong organizational skills with the ability to prioritize daily workload and meet timelines on deliverables
Ability to prioritize and administer multiple priorities
Ability to maintain confidentiality
Excellent interpersonal skills including analytical, problem-solving, organizational, and issue resolution
Motivated, committed, and energetic self-starter that's dedicated to providing high-quality and responsive IT service
Preferred
Bachelor's Degree in Computer Science, Information Technology, Computer Information Systems or a degree in a related field
Three (3) years of IT experience
CompTIA A+ Certification
CompTIA Network + Certification
Other industry certifications and/or attended training classes
Experienced and/or knowledgeable in current company applications
Benefits
Health insurance
401K contribution
Professional development and tuition reimbursement
Company
The Christman Company
The Christman Company offers concrete, carpentry, restoration, timber installation, demolition, and other civil and site work services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Roznowski
CEO
Company data provided by crunchbase