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Onco360 Oncology Pharmacy · 1 day ago

Patient Assistance Program / Financial Advocacy Coordinator

Buffalo, NY

Full-time

Onsite

Entry Level

1+ years exp

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. The Patient Financial Advocacy Coordinator is responsible for assisting patients and families in accessing financial resources for pharmacy co-pays and navigating insurance benefit structures for necessary medications.

BiotechnologyOncologyPharmaceutical

Responsibilities

Practices first call resolution to help health care providers and patients with their pharmacy needs, answering questions and requests

Maintains a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment

Provides thorough, accurate and timely responses to requests from pharmacy operations, providers and/or patients regarding benefit information

Ensures complete and accurate patient setup in CPR+ system including patient demographic and insurance information

Develop relationships with PAP’s, Manufacturer and other assistance programs to secure funding for Oncology Patients for their cancer medications

Implement the operational process of initiating, completing and appropriate follow up for financial assistance for both under insured and uninsured patients

Interacts with patients and families with a variety of developmental and socio-cultural backgrounds to provide information to patients and families regarding their benefits and financial assistance options

Maintain confidentiality in matters relating to patient and family while serving as a liaison between patients, physicians, advocacy funds and other oncology pharmacies

Maintain and update understanding of health insurance and pharmacy benefit coverage

Provide information to patients and families in order to counsel and educate regarding their benefit plan

Maintain professional relationships and convey relevant information to other members of the healthcare team within facility and any applicable referral agencies

Initiate communication with peers about priorities as well as collaborate with cross functional teams on operational and sales initiatives

Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws

Contributes to team effort by accomplishing related tasks as needed and other duties as assigned

Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualification

Patient advocacy experiencePatient assistance programsPharmacy knowledgeCertified Pharmacy TechnicianSpecialty pharmacy experienceCommunication skillsInterpersonal skillsDetail-orientedTime-management skills

Required

High School Diploma or GED

Previous Experience in Pharmacy or Patient Advocacy/Financial Assistance

1+ years patient assistance/advocacy experience

Knowledge/understanding of current patient assistance programs and resources to assist patients financially (i.E. foundations, manufacturer programs, state programs, Medicare, Medicaid, and commercial insurance, coordination of benefits, NDC medication billing, pharmacy or healthcare-related knowledge, basic math and analytical skills, Intermediate typing/keyboarding skills

Registration with Board of Pharmacy as required by state law

Ability to interact with sensitivity as a patient advocate

Independent worker

Good interpersonal skills

Excellent verbal and written communications skills

Ability to work independently

Work efficiently to meet deadlines and be flexible

Detail-oriented

Great time-management skills