Rochester Regional Health · 19 hours ago
Patient Registration Clerk
Rochester, NY
Part-time
Onsite
Entry Level
$19.46/hr - $28.55/hr
1+ years expRochester Regional Health is seeking a Patient Registration Clerk who will provide customer-service and registration/switchboard services. This role is responsible for ensuring successful financial outcomes of all patient services through accurate registration, insurance verification, and excellent customer service.
Health CareHospitalMedicalPrimary and Urgent CareWellness
Responsibilities
Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies
Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements
Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors
Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents
Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals
Qualification
Preferred
High School Diploma or GED
Associate's degree or higher in healthcare administration, business administration, or related field
At least 1-3 years of customer service, administrative, and/or data entry experience
1-2 years of previous experience in hospital related field
Experience with database software applications
Medical Terminology
EHR Programs (e.g. Epic)
ICD-10, CPT, HCPCS codes and coding processes
Hospital billing processes and reimbursement
Company
Rochester Regional Health
Rochester Regional Health provides integrated health services.
10001+ employees
H1B Sponsorship
Rochester Regional Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$15.6MKey Investors
New York State Department of HealthMother Cabrini
2025-12-12Grant· $15M
2024-02-27Grant· $0.6M
Leadership Team
Richard Davis
CEO
Recent News
Rochester Business Journal
2025-12-25
Rochester Business Journal
2025-12-19
Rochester Business Journal
2025-11-07
Company data provided by crunchbase