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Bellevue University · 15 hours ago

Student Accounts Specialist

Bellevue, NE

Full-time

Onsite

New Grad, Entry Level

Bellevue University is seeking a Student Accounts Specialist who will focus on student success and ensure account accuracy. The role involves processing payments, managing student financial records, and providing customer service related to student accounts.

Higher Education

Work & Life Balance

Hiring Manager

Cameron Byers, PHR, sHRBP

Responsibilities

Posts payments received through email and online payments via Upay to student accounts

Post Wire transfer and Flywire payments

Upload student bio information into TouchNet

Reconciles all registrations and withdrawal for student’s tuition and fee charges to ensure accuracy of students’ accounts

Assists students concerning their student accounts by researching account history

Responsible for balancing and processing the daily deposit

Opens and closes PeopleSoft Cashiering

Balances cash drawers

Balances petty cash drawers

Responsible for maintaining cashier bags key and safe key security via security log and maintenance of safe key

Responsible for deferral payment option approval/disapproval and student notification

Processes student refunds via ACH and check and credit card

Requests and processes Student, Parent Plus Loan and corporate recovery checks

Posts Financial Aid batch

Assists the Assistant Director with processing of annual student 1098-T’s, as well as answers student questions and researches their account to answer questions concerning tax credits

Manages the Escheating process in adherence to Title IV Regulations for stale dated checks

Enters tuition and fee amounts into PeopleSoft system for all courses

Resolves Duplicate IDs for Student Accounts

Processes Traditional and Cohort class drop requests

Processes individual “Statement of Accounts” for students

Manages the employee tuition remission process of posting remission applicably

Assigns PeopleSoft payment plans to applicable students

Cancels PeopleSoft payment plans when applicable

Posts book, late fee, mobile phone, library charges and credits, as well as other miscellaneous charges and credits

Assigns Student Group for Housing Charges

Posts Student Exchange Remission

Processes write off reversals and repost write offs

Processes returned checks, returned ACH and credit card chargebacks

Adjusts account due dates such as Financial Aid recoveries and Collection Agency placement if applicable

Runs and processes multiple exception queries by analyzing data and takes appropriate action to resolve any issues

Assigns/removes student groups and/or service indictors for students as needed

Informs Supervisor of any problems with student accounts

Processes corrections to student account activity on an as needed basis to ensure account accuracy

Works with Functional Analyst on all upgrades that impact the Student Financial Module by testing their applicable areas

Posts all miscellaneous cash/check payment from various departments into TouchNet

Provides customer service assistance through Avaya skillset for Bruin Support Services level three calls, as well as direct line telephone calls in regards to students’ accounts

Provides customer service in person to students at Bruin Support Service Welcome Center in regards to their student accounts

Provides customer service through group email box “Stuacct” as well as individual email

Records accounts information of customer in Customer Relationship Management System (SalesForce)

Collaborates with other departments to assist students

Orders departmental supplies

Responsible for maintaining file cabinets in storage area, ensuring accuracy of filing daily receipts, refunds, recoveries, scholarships, and Title IV disbursements

Assists to ensure all training documentation is current

Distributes student account mail

Daily closing duties

Completes other duties as assigned

Attend all Student Account team meetings

Adhere to Bellevue University’s Code of Ethical Conduct and Key Values

Adhere to FERPA regulations

Qualification

PeopleSoftAccounts ReceivableCash HandlingMicrosoft OfficeCustomer ServiceCommunication SkillsOrganizational SkillsProblem-Solving SkillsDetail-OrientedSelf-Starter

Required

High School diploma or equivalent required

Excellent communication, organizational, and customer service skills

Must have strong problem-solving skills and be detail-oriented

Must be a self-starter and have the ability to effectively work with faculty, administration, staff, and students in a collegial and multicultural environment

Must be flexible to meet changing priorities to achieve business objectives

Ability to maintain confidential information on student records

Solid Microsoft Office (Word, Excel, Outlook) knowledge and skills are required

High frequency of computer keyboarding

High frequency of viewing a computer monitor

High frequency of using the phone