Hackensack Meridian Health · 3 days ago
Secretary II - Case Management
Neptune City, NJ
Full-time
Onsite
New Grad, Entry Level
$20.32/hr - $20.32/hrHackensack Meridian Health is dedicated to helping patients live better, healthier lives while fostering a supportive environment for their employees. The Secretary II role involves assisting managers and staff in communicating essential information to enhance customer satisfaction and performing various administrative tasks in a collaborative setting.
Assisted LivingHealth CareHealth DiagnosticsHospitalMedical
Responsibilities
Access: Demonstrates knowledge of patient departmental billing/charges for rehabilitation or membership programs (sales, retention and recruitment) for fitness
Customer Satisfaction: Actively engages customers in a warm and friendly way in an effort to 'make their day'
Data Entry Accuracy: Initiates and accurately completes assigned reports (at the Supervisor/Manager level) within defined time frame (e.g.: daily statistics, data requests, record review, monthly statistics, departmental meeting minutes, transcription)
Insurance Verification: Obtain patient benefit coverage, accurate documentation of coverage and communication of suck with team members and patient
Office Skills: Copy, file and collage data accurately as per departmental functions and requests
Performance Improvement: Participates in the review, analysis and implementation of procedures to maximize the department's operating efficiency
Phone and Interpersonal Skills: Smiles and makes eye contact. Chooses attitude by being present when answering phones by third ring and using the approved script
Record Keeping: Inputs/extracts data as assigned, offering methods to do so in accurate, efficient manner
Resolving Issues: Demonstrates initiative in patient/member problem resolution within the scope of authority from front line to Supervisor/Manager level
Scheduling: Establish, coordinate and maintain schedules as assigned with responsibility for anticipating changes or potential conflicts (e.g.: Supervisor's appointments, patient schedules, meetings)
Workload Accountability: Completes business documentation pertaining to department according to task list and requests (e.g.: ordering of supplies, time and attendance, patient charging, registration or membership and/or departmental logs)
Other duties and/or projects as assigned
Adheres to HMH Organizational competencies and standards of behavior
Qualification
Required
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs
Ability to delegate, prioritize, think independently, be adaptable, and manage time efficiently
Strong organizational skills
Excellent written and verbal communication skills
Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms
Preferred
Secretarial experience in a hospital environment
Knowledge of medical terminology and hospital policy/procedures
Bilingual: English/Spanish
Benefits
Health
Dental
Vision
Paid leave
Tuition reimbursement
Retirement benefits
Company
Hackensack Meridian Health
Hackensack Meridian Health is a health care organization that offers research and medical services.
Founded in 2016
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$36.3MKey Investors
Baldrick's FoundationNational Institutes of Health
2023-11-21Grant
2023-02-24Grant· $3M
2019-05-10Grant· $33.3M
Leadership Team
Robert C. Garrett
Chief Executive Officer
Michael Allen
President, Financial Services Division and CFO
Recent News
2025-12-15
2025-12-11
Crain's New York Business
2025-11-19
Company data provided by crunchbase