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Ohio BWC (official) · 10 hours ago

Customer Service Assistant 2 - 20066659

Columbus, OH

Full-time

Onsite

New Grad, Entry Level

$22.96/hr - $22.96/hr

0+ years exp

Ohio BWC is a state agency that promotes a culture of safety at work and ensures quality medical care for injured workers. They are seeking a Customer Service Assistant 2 to process provider enrollment applications, resolve issues, and maintain documentation in compliance with operational policies.

Employee BenefitsInsuranceTraining

Comp. & Benefits

Responsibilities

Processes and verifies provider enrollment and certification applications in the BWC Provider System PEACH in compliance with BWC laws, rules, and operational policies

Contacts providers, MCOs, and staff to resolve enrollment issues and obtain required documentation

Maintains and verifies provider applications, documentation, and status updates using the BWC Provider System PEACH, the imaged enrollment record (UDS), and the internet

Manages Provider Enrollment intake queues (fax, email, and mail), performs completeness reviews, assigns documents per policy, and processes record updates and returned mail

Supports unit operations by maintaining worklists, performance and QA standards, handling inquiries, special projects and system testing as assigned, utilizing all related BWC systems to perform work accurately

Qualification

Customer ServiceOffice PracticesData EntryAttention to DetailTeamwork

Required

9 mos. trg. or 9 mos. exp. in office practices & procedures

9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people

9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing

9 mos. trg. or 9 mos. exp. in operation of personal computer

Or equivalent of Minimum Qualifications for Employment noted above

Company

Ohio BWC (official)

BWC helps thousands of injured workers and their employers each year by providing support, resources, and services to ensure workplace safety and recovery.

Founded in 1912

Columbus, Ohio, USA

1001-5000 employees