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DSV - Global Transport and Logistics · 19 hours ago

Customer Service Agent

New Albany, OH

Full-time

Onsite

Mid, Senior Level

3+ years exp

DSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. They are seeking a Customer Service Agent responsible for providing effective customer service, resolving shipment issues, and interacting with management and warehouse personnel to meet customer requirements.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling

Interact with management and warehouse personnel to establish service criteria and meet customer requirements

Follow up with customers and other departments to resolve invoice problems and discrepancies

Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling

Accurately input into and retrieve information from the system

Audit air bills for completeness and accuracy. Research and maintain filings of air bills

Reconcile driver pickup and delivery manifests

Read, decode, and decipher freight coding in order to expedite freight movement and tracking process

Record damaged shipments and misrouted freight on applicable reports