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Serco · 13 hours ago

Network Administrator

Newport News, VA

Full-time

Onsite

Mid Level

4+ years exp

Serco is seeking a Network Administrator to support IT services for the Navy Marine Corps Internet (NMCI) at their Regional Offices in Yorktown, VA. The role involves maintaining network infrastructure, troubleshooting connectivity issues, and ensuring cybersecurity compliance while providing support to users and coordinating with vendors.

AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support PC refresh efforts such as Windows upgrades

Support government phone efforts such as Purebred or other technical upgrades

Support account creations for NMCI users, troubleshooting CAC issues, and assisting users with technical issues

Provide regional and local level design and installation support to Navy-wide Operational Technology (OT) initiatives and programs for specific instantiations within regional networks

Maintain and securing regional and local level OT systems in accordance with Navy directives

Ensure connectivity and integration with regional monitoring and enterprise management services

Troubleshoot system outages and network connectivity issues; engaging with program-level support personnel, base-level communications, and regional staff to resolve issues

Ensure OT systems adhere to cybersecurity principles and support any local IA initiatives designed to secure and accredit existing OT system

Provide support to resolve technical issues that arise during sustainment, including Maintenance trend analysis, technical issue resolution, interface with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems

Perform administration and maintenance of network infrastructure hardware and components

Monitor and maintaining servers physical and virtual network switches and routers, workstations, Laptops and Multi-function Devices (printers) on the network

Create and maintain documentation of physical and logical connectivity of network devices

Research and recommend network products based on customer requirements

Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions

Coordinate with vendors and other Government agencies to provide support for network devices

Respond to incidents elevated from the Enterprise Desktop Support and Information Assurance Management section related to network matters/security incidents and resolve the incidents as directed by the Region N6

Monitor the Enterprise Operations Console, and document and report network related incidents, looking for indications of network related incidents

Manage and configure Access Control List (ACL) on SIPR

Maintain the Wireless Device Inventory and update, distribute and program wireless devices

Perform routine network administration tasks such as opening/closing of network ports

Qualification

DoD Secret Security ClearanceDoD IAT 8570 level IIHands-on IT technical experienceExperience supporting NMCINetwork administrationTroubleshooting network issuesCustomer supportDocumentation skills

Required

An active DoD Secret Security Clearance

U.S Citizenship required

Current DoD IAT 8570 level II compliant certification

A High School Diploma/GED

Minimum 4 years' hands-on experience, to include three (3) of the following four (4) areas: Systems Requirements, Operational Requirements, Test & Evaluation, and Training

Hands-on IT technical experience

Experience supporting NMCI

Ability to travel up to 10%

Benefits

Medical, dental, and vision insurance

Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

401(k) plan that includes employer matching funds

Tuition reimbursement program

Life insurance and disability coverage

Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Employee Assistance Plan