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Europe Express · 16 hours ago

Business Development Manager, Northeast USA

United States

Full-time

Hybrid

Mid Level

Europe Express has been a trusted partner to travel advisors since 1990, offering customized European travel experiences. The Business Development Manager will be responsible for growing revenue by building relationships with travel agencies and advisors across a multi-state territory, focusing on lead generation and sales goals.

LeisureTourismTravel

Responsibilities

Develop and implement a territory‑specific sales plan aligned with lead‑generation and growth goals

Prioritize agencies and advisors based on strategic opportunity and performance potential

Maintain and update territory and sales plans as needed

Serve as the primary point of contact for agencies and advisors in the territory

Strengthen existing relationships to increase engagement and performance

Identify, qualify, and grow new agency and advisor partnerships, with emphasis on preferred consortia and host‑agency networks

Increase advisor engagement and lead generation to support revenue targets

Collaborate with Groups and FIT teams to maximize opportunities and expand market reach

Contribute to creating sales collateral, presentations, webinars, newsletters, and other marketing materials

Maintain accurate advisor and agency data to support targeted communications

Use HubSpot to manage interactions, track pipeline activity, and support internal alignment

Represent the company at regional and national trade shows, sales events, and FAM trips

Coordinate travel logistics, event preparation, and post‑event follow‑up

Support timely resolution of customer service escalations and provide clear feedback to leadership

Ensure advisor concerns are addressed promptly to strengthen satisfaction and retention

Monitor territory performance using KPIs and HubSpot reporting tools

Deliver regular updates on performance, market trends, and insights

Document BDM activities in the CRM

Partner with Groups, FIT, and other internal teams to ensure seamless sales execution

Work closely with Marketing to align on engagement strategies and campaigns

Manage travel and discretionary marketing budgets responsibly

Complete expense reports and trip documentation on schedule

Qualification

Travel industry experienceSales strategy developmentRelationship managementMicrosoft Office proficiencyHubSpot experienceSocial media engagementCommunication skillsPresentation skillsNegotiation skillsOrganizational skillsTime managementCollaborative approach