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UPMC · 1 day ago

Supr, Patient Access-Rev Cycle- UPMC Community Osteopathic

Harrisburg, PA

Full-time

Onsite

Mid, Senior Level

3+ years exp

UPMC is a healthcare organization, and they are seeking a Patient Access Supervisor to oversee the operations of the on-site Arrival staff and ensure high-quality customer service. The role involves staff direction, leadership, and accountability for key performance indicators while fostering an environment for associate growth and development.

BiotechnologyHealth CareHospitalMedical

Responsibilities

Performs in accordance with system-wide competencies/behaviors

Performs other duties as assigned

Oversees the 24/7, including weekends and holidays, operations of the on-site Arrival staff which includes on call coverage, working vacant shifts, call offs and absences

Completes department schedule, weekly time/attendance and monitors PTO requests to ensure staffing coverage

Manage overtime keeping within budgetary requirements

Participate in new associate meet & greets and interviews working with Talent Acquisition to finalize the hiring process

Collaborate with the manager and utilizes other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution

Develop and update work specific procedural and policy documentation

Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution

Foster an environment that encourages associate growth and development

Serve as a coach, mentor, team builder and facilitator

Provides on call support to staff in the event of problems and/or staffing concerns

Serves as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring highest standards of data integrity is met. Identify problems; define alternatives and recommends practical efficient solutions

Participate in assigned committees, special project task and work groups as directed by department management

Represent department in the absence of the manager

Make effective decisions within the scope of delegated authority

Responsible for training new associates and provide ongoing education and communication to staff

Review to ensure 100% compliance with uLearn requirements is met. Evaluates staff to ensure compliance with departmental competencies is met invoking additional training as needed

Support and contribute to UPMC core values and guiding principles of Your Care

Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions, utilizing & modeling AIDET + Promise

Qualification

Healthcare billing experienceInsurance knowledgeInterpersonal skillsCommunication skillsTechnical supportTrainingDevelopmentPolicy documentationProblem-solvingLeadershipDecision making

Required

BS in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR HS/Equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required

Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions

Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans

Prior working experience on personal computers and various office equipment

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