Fidelity Bank · 1 day ago
Fraud Customer Response Specialist
Jacksonville, FL
Full-time
Hybrid
Mid LevelFidelity Bank is dedicated to empowering and protecting its customers, and they are seeking a Fraud Customer Response Specialist. This role involves investigating suspicious activities to safeguard customer accounts and providing exceptional service while managing risk effectively.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
Responsibilities
Educating the customer as to the nature of issues at hand to prevent recurrence
Resolving customers’ account issues and escalated situations in a way that promotes long-term customer happiness, while balancing Fidelity’s business needs
Analyzing customer accounts for suspicious data maintenance or other transactional activity through desktop and other proprietary risk management systems
Connecting with risk teams to conduct and coordinate technical investigations
Qualification
Required
Bachelor's degree or equivalent experience
Help desk, fraud prevention, supervisory, criminal justice, legal or financial investigative experience required
FINRA Series 7 and 63 required
An ability to readily assess and mitigate risk for our customers and the firm
Strong verbal and written communication skills
Ability to expertly develop rationales for decisions
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
Founded in 1974
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase