Wolters Kluwer · 1 day ago
Senior Customer Success Associate
USA - Wilmington, DE, Orange St
Full-time
Hybrid
Senior Level
$44K/yr - $74K/yrWolters Kluwer is a global leader in legal entity management, corporate compliance, and due diligence solutions. They are seeking a Senior Customer Success Associate to manage customer relationships and ensure clients derive maximum value from their products and services.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Manage complex onboarding processes for large or high-profile customers
Address non-standard customer inquiries and troubleshoot specialized issues
Analyze customer renewal and upselling opportunities
Evaluate customer performance data and provide detailed insights
Deliver specialized training sessions tailored to customer needs
Ensure implementation schedules align with customer and company goals
Act as the main point of contact for high-priority customers
Develop recommendations based on customer feedback for product/service improvement
Collaborate closely with sales and product teams to enhance customer experience
Foster robust client relationships through proactive engagement
Qualification
Required
Manage complex onboarding processes for large or high-profile customers
Address non-standard customer inquiries and troubleshoot specialized issues
Analyze customer renewal and upselling opportunities
Evaluate customer performance data and provide detailed insights
Deliver specialized training sessions tailored to customer needs
Ensure implementation schedules align with customer and company goals
Act as the main point of contact for high-priority customers
Develop recommendations based on customer feedback for product/service improvement
Collaborate closely with sales and product teams to enhance customer experience
Foster robust client relationships through proactive engagement
Advanced Communication: High-level verbal and written communication skills
Specialized Problem-Solving: Ability to address and resolve more complex issues
Advanced Analytical Skills: Strong ability to interpret and act on customer data
Deep Technical Proficiency: In-depth knowledge of company products/services
Advanced CRM Management: Proficient and effective use of CRM systems
Customer Advocacy: Strong focus on representing customer needs within the company
Cross-Functional Collaboration: Effective teamwork across different departments
Customer Education: Expert in providing in-depth training sessions to customers
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
Founded in 1836
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
thefly.com
2026-01-12
2026-01-11
Company data provided by crunchbase