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GE Aerospace · 1 day ago

Lead Services Specialist 1 - Customer Order and Fulfillment

Lynn

Full-time

Hybrid

Mid, Senior Level

$115K/yr - $153K/yr

4+ years exp

GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. The Lead Services Specialist will be responsible for managing customer orders and fulfillment processes, ensuring high customer satisfaction and operational performance through effective management of sales and support relationships.

AerospaceCommercialManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Lead the OTR process for assigned customers, establishing, monitoring, and improving KPIs for material fulfillment and operational performance

Serve as the primary contact for new parts, inside sales, and total support; ensure both customer and GE objectives are met

Manage financial, contractual, export-control, and legal elements of orders within GE systems; ensure policy compliance

Partner with customers to determine appropriate product/service solutions and forecast demand; conduct provisioning and program reviews

Act as the point person for spare parts procurement and prioritization; collaborate with Sourcing and Supply Chain to resolve constraints

Respond promptly to inquiries regarding orders, acknowledgements, PO amendments, and alteration notifications; communicate status and changes

Maintain complete and current knowledge of product status, OTR progress, and future customer needs; identify trends and unusual order practices

Coordinate cross-functional teams to resolve technical and business issues in the balanced interest of GE and the customer

Build preference and loyalty for GE by ensuring high customer satisfaction and predictable delivery performance

Drive COI standard work and support projects that remove burden from the team and improve predictability

Qualification

Customer serviceLogisticsSupply chain managementProblem analysisProject managementContinuous improvementCommunication skillsCustomer-focused mindset

Required

Bachelor's degree from an accredited university or college; or high school diploma/GED with at least 4 years of experience in customer service, logistics, sales, or supply chain management (materials planning, fulfillment, or shop operations)

Ability to work in a hybrid model with on-site presence in Lynn, MA greater than 50% of the time (or as business requires)