SMA America · 5 hours ago
Technical Service Representative - Rocklin, CA
Rocklin, CA
Full-time
Hybrid
New Grad, Entry Level
$27.43/hr - $33.41/hrSMA America is a company focused on innovative solar technology that enhances the performance of photovoltaic systems. They are seeking a Technical Service Representative responsible for providing high-quality customer support through a technical support hotline, assisting installers in the field, and providing technical training to internal personnel.
Renewable EnergySolar
Responsibilities
Maintains the technical support hotline and uses communication skills to provide customer support to users, installers, and customers of SMA
Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports
Provides technical training to internal personnel on the technical aspects of SMA’s product line and develops training materials
Provides support to the Sales and Marketing departments by serving as an SMA products generalist and building familiarity with competitors’ products
Other duties as may be required or assigned
Qualification
Required
An associate degree is required
Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement
Knowledge of basic electrical theory is required
Proficiency in the English both written and verbal is required
Customer focus and a service-oriented attitude are required
Ability to communicate on the phone with customers while taking detailed notes is required
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required
Attention to detail and a high level of accuracy are required
Excellent interpersonal, communication and presentation skills are required
Excellent organizational skills are required
Ability to analyze and solve problems
Ability to work under time pressure and stress
Ability to handle multiple projects in parallel
Ability to work individually as well as part of a team
Preferred
A four-year degree in a technology-related field is preferred
Experience in renewable energy is preferred but not required
Knowledge of solar electric (PV) installation, system design and/or inspection is preferred
Knowledge of mathematical concepts, including graphical representation of data, is preferred
Spanish language, both written and verbal, is preferred
German language skills are a plus
NABCEP certification is a plus
Benefits
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
401(k) plan with company match
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment
Company
SMA America
SMA America offers photovoltaic system technology and support services.
Founded in 1981
201-500 employees
H1B Sponsorship
SMA America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
P
Peter Drews
Co-Founder
R
Reiner Wettlaufer
Co-Founder
Recent News
2025-09-09
altenergymag.com
2025-08-27
2025-08-27
Company data provided by crunchbase