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City of Atlanta · 20 hours ago

Building & Development Manager

68 Mitchell Street SW, Atlanta, GA, 30303, US

Full-time

Onsite

Senior Level

5+ years exp

The City of Atlanta is seeking a Building & Development Manager to oversee the work of the Building & Development Leads and Coordinators. This role involves ensuring effective permit processing and providing high-quality customer service while managing administrative and supervisory duties.

GovernmentInformation ServicesNon Profit

H1B Sponsor Likely

Responsibilities

Manages and provides oversight for Building & Development Coordinators and Building & Development Leads

Serves as the liaison between customers and senior management, communicating needs and concerns so they can be handled expeditiously

Generates reports based on criteria to be determined by the manager based on customer/client needs and/or concerns

Performs extensive research for the purpose of data analytics to resolve any system or data-related process inconsistencies that may interfere with the permitting process

Retrieves and summarizes data from various information systems for inclusion in research or operating reports

Collaborates with team members to provide synonymous information to all avenues including but not limited to, media, attorneys, Commissioner’s Office, Council, Mayor’s Office, etc

Develops procedures and guidelines for searchable records and forms for both external and internal customers

Handles all escalations directly from the BDC level and collaborates with the Assistant Director to resolve high-level escalations

Monitors BDC SLAs to ensure timely response on all internal and external correspondence and job functions

Monitors the floor when customers are present to control traffic flow in the office and be available to handle escalations both on the floor and over the phone

Monitors daily performance ensuring Best in Class customer service

Works with Assistant Director to implement continuous training and QA/QC for all reports, complaints, etc

Provides leadership in the management of complex projects aimed at aligning the policies and the physical form of our city using Atlanta City Municode, IRC, and IBC

Assists in developing new processes and methodologies by which the City implements projects conceptualized in its plans

Collects relevant project data, researches similar project case studies, surveys best practices, and organizes this information in a clear, concise format

Defines, analyzes, and illustrates project processes, challenges, issues, and opportunities

Communicates policies and serves as the primary source of information for the team, ensuring compliance, consistency, and taking corrective actions with all constituents, stakeholders, developments, and contractors

May perform other duties as assigned

Qualification

ICC Permit Technician CertificationDevelopment Service Coordinator CertificationBuilding codesSupervisory experienceCustomer service experienceEffective communicationTeam collaborationProblem-solving

Required

Bachelor's Degree in Business, Public Administration, or construction-related fields

Five (5) years of increasingly responsible customer experience in public administration, permitting operations (in permit tech services), planning, zoning, and providing service to the public; including supervisory experience at or above the management level

ICC Permit Technician Certification

Development Service Coordinator Certification

Notary Public

Knowledge of principles and practices of the municipal building and zoning permit processes and how the Department of City Planning interrelates to other City departments

Knowledge of federal, state, and municipal codes and regulations governing building construction, rehabilitation, alteration, use, and occupancy (including building, electrical, plumbing, mechanical, energy, and green building standards codes)

Knowledge of principles and techniques for providing courteous and effective customer service to a diverse clientele

Working knowledge of ICC, IBC, and other building codes

Ability to coach, motivate, and evaluate assigned staff and take effective corrective action when necessary

Ability to provide best-in-class customer service in person, by phone contact, and electronically

Ability to plan, organize, direct, and participate in a team approach to service delivery – promoting excellent customer service techniques

Ability to use independent judgment and make sound decisions in accordance with established procedures and policies while thinking outside of the box

Ability to work collaboratively with team members and project managers to resolve customer challenges

Ability to provide information and answer questions pertaining to the City's permit procedures and processes in a tactful and courteous manner to the public

Ability to train administrative support staff to answer questions pertaining to the City's permit procedures and processes

Ability to gather relevant information to solve practical problems

Ability to successfully handle administrative functions (phone, customer entry/exit)

Ability to create and operate in a dynamic environment and be proactive in identifying and solving problems

Preferred

Five (5) years of supervisory experience at or above the management level

Three (3) years of experience as a Permit Technician in the public sector

Five (5) or more years of customer service experience

Company

City of Atlanta

Glassdoor3.1

City of Atlanta is a website provides information on services and happenings of Atlanta.

Founded in 1847

Atlanta, Georgia, USA

5001-10000 employees

https://www.atlantaga.gov/

H1B Sponsorship

City of Atlanta has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)

2022 (2)

2021 (2)

2020 (2)