APCO Holdings, LLC · 4 hours ago
Manager, Quality Control
United States
Full-time
Remote
Mid LevelAPCO Holdings, LLC is seeking a Quality Assurance Manager who will be responsible for managing quality standards including reliability, usability, and performance. The role involves developing performance standards, monitoring the quality management system, and ensuring high-quality service is provided to customers.
AutomotiveAutonomous VehiclesManufacturing
Responsibilities
Monitoring performance by gathering relevant data
Developing statistical reports and analysis
Devising and establishing a company’s quality procedures, standards and specification
Defining quality procedures in conjunction with operating staff
Take customer and sales calls as needed to understand their perspectives and gather valuable insights
Research any calls that are requested
Report any discrepancies in calls reviewed
Quality tracking
Audit Call Center Reps, Warranty Specialist, and Payments/Cancel Team
Complete Special Projects when requested
Oversee Call Review Meetings one a week and provide recaps
Train employees on the phone systems and recordings
Train employees that need to know how to do evaluations
Make sure all recording/screenshots on the employees are working correctly
Create all Evaluation Forms
Qualification
Required
Proven ability to successfully manage standards of quality including reliability, usability and performance
Responsible for developing performance standards and ensuring a high standard of quality is provided to our customers
Monitor and advise on the performance of the quality management system
Produce data and report on performance, measuring against set standards including sales numbers
Monitoring performance by gathering relevant data
Developing statistical reports and analysis
Devising and establishing a company's quality procedures, standards and specification
Defining quality procedures in conjunction with operating staff
Take customer and sales calls as needed to understand their perspectives and gather valuable insights
Research any calls that are requested
Report any discrepancies in calls reviewed
Quality tracking
Audit Call Center Reps, Warranty Specialist, and Payments/Cancel Team
Complete Special Projects when requested
Oversee Call Review Meetings one a week and provide recaps
Train employees on the phone systems and recordings
Train employees that need to know how to do evaluations
Make sure all recording/screenshots on the employees are working correctly
Create all Evaluation Forms
College degree with major course work in business practices preferred
Must be proficient in Microsoft office with a working knowledge of Excel
Ability to multi task and manage multiple projects concurrently
Must have the ability to communicate effectively both written and oral
Strong interpersonal communication skills
Great attention to detail and a results driven approach
Reliable and Trustworthy
Analyze problems, detect root causes and resolve all issues
Excellent time management, planning, organization and prioritization skills
Empathetic self-motivator with solid interpersonal skills, achievement oriented
Ability to confidently engage with customers and sales teams on the phone, demonstrating clear, professional, and effective communication
Regularly required to type and look at a computer screen for long periods of the day
Must be able to sit for long periods of time
Preferred
College degree with major course work in business practices preferred
Company
APCO Holdings, LLC
The company markets its products using the EasyCare, GWC, MemberCare, Crystal Fusion, and Rider's Advantage brands.
Founded in 1984
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Wanderon
Chief Executive Officer
Pankaj Singh
Chief Technology Officer
Recent News
2025-06-19
Company data provided by crunchbase