Motorola Solutions · 8 hours ago
Client Services Manager
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expMotorola Solutions is a global community focused on enhancing public safety through technology. They are looking for an experienced Client Services Manager to provide tailored technical customer operations support, develop operational efficiencies, and manage client communications and performance evaluations.
Cyber SecurityTelecommunicationsVideo
No H1B
Responsibilities
Responsible for client onboarding and go live calls in concert with respective departments
Monitor MVTRAC LPR Hotlist for trends
Monitor top 20 clients volume of assignments and associated performance
Direct POC for client communications via email (Ops/Manager distros) and Client Phone Line
Monitor managers@mvtrac distro
Management of monthly/quarterly and annual client performance calls
Review of client margin/fee structure for reporting to COO
Review/reconcile Commission Guide/associated RMP points
Provide notice to all teams
Adjust/update fees in RMP as needed for contract changes
Provide notice to all teams
Update lender requirements sheet for VM as needed for process/contract changes
Provide notice to all teams
Qualification
Required
Minimum of 2 years Customer Service and Account Management experience, or equivalent
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Preferred
Experience handling escalated client complaints or requests
Forwarding experience is a plus
Skip tracing experience is a plus
High School Diploma, or equivalent
Strong phone skills with ability to give clear and concise direction
Strong multi-tasking and organization skills
Experience with collateral repossession
Collections, asset recovery, credit experience would be beneficial
High level of experience using G-Suite, MS Office and related applications
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2026-01-16
2026-01-07
Company data provided by crunchbase