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Patterson Companies, Inc. · 9 hours ago

Senior Service Technician

Portland, OR

Full-time

Onsite

Mid, Senior Level

$29.04/hr - $37.76/hr

3+ years exp

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. They are seeking a driven tradesperson to join their Dental Service team as a Senior Service Technician, responsible for independently installing and repairing dental equipment while ensuring excellent customer service and communication.

Health CareMedical DeviceVeterinary

Responsibilities

Safely remove, modify, and repair all core dental equipment without supervision

Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage

Responsible for basic installation and basic repair on dental equipment

Maintain all service records timely and accurately

Ensures safe transportation and delivery of product to customer location

Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis are followed

Perform other duties as assigned

Supports customer needs through responding in a timely and professional manner

Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner

Builds and maintains customer relationships through follow-up and courteous and approachable interactions

Understands and conveys information to our customers

Listens attentively and asks questions when necessary

Uses general terminology to explain technical aspects of using technology to a non-technical audience

Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities

Anticipates problems and can troubleshoot a variety of install and basic repair problems to meet the customer needs

Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues

Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships

Determines parts, supplies or tools needed to complete service requests

Manages vehicle inventory and restocks as necessary

Safety is a primary focus for the Patterson Dental service department

Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle

Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road

Qualification

Basic Install CertificationBasic Repair CertificationMechanical aptitudeCustomer serviceBasic computer skillsProblem-solving skillsInventory managementCommunication skillsWork ethicInterpersonal skills

Required

High school diploma or equivalent

3-4 years of comparable Patterson experience or equivalent experience

Successfully completed Basic Install Certification and Basic Repair Certification through the Patterson Technical Academy or the ability to be Patterson Certified within 9 months of employment

Mechanical aptitude required

Possesses strong work ethic and takes ownership of both company and customers goals/objectives

Focused on understanding, meeting, and exceeding customer expectations

Ability to thrive in an independent role

Strong verbal and written communication skills

Requires basic computer skills and/or ability to use smart phone/tablet

Valid driver's license along with good driving record