Strong Automotive · 1 day ago
Business Process & Systems Manager
Birmingham, AL
Full-time
Onsite
Senior Level
5+ years expStrong Automotive is focused on enhancing operational efficiency through structured processes and systems. The Business Process & Systems Manager will lead the development of a unified framework for documentation and process improvement across various departments.
AdvertisingAutomotiveMarketingProfessional Services
Responsibilities
Design and oversee a company-wide framework for creating, maintaining, and storing policies, procedures, and process documentation
Lead the creation and revision of processes, policies and procedures in partnership with departmental SMEs to ensure alignment, accuracy, and consistency across the organization
Develop templates, standards, and version control protocols for all documentation
Maintain a central, accessible repository for company policies and processes (integrated with Podio or other platforms)
Facilitate cross-department collaboration to ensure policies and procedures are practical, cost effective, technologically optimized, compliant, and clearly communicated
Coordinate policy and process reviews on a defined cadence to ensure processes and documentation remain current and relevant
Identify opportunities to streamline operations, reduce redundancy, and improve the usability of documented processes
Recommend tools or systems that improve documentation management, collaboration, and visibility across teams
Provide guidance, training, and communications to ensure all employees understand how and where to access current policies and processes
Serve as the point of contact for policy governance, documentation standards, and procedural alignment
Lead 'Deep Dive' investigations into operational failures to engineer permanent technical solutions rather than temporary workarounds
Evaluate manual processes for automation potential, partnering with the Technology team to integrate workflows into Podio or other digital systems
Ensure all engineered processes are built to scale with company growth, maintaining consistency across HR, Accounting, Media, and Operations
Qualification
Required
Bachelor's degree in Business, Industrial Engineering, Operations Management, MIS, or a related field preferred
5+ years of experience leading company-wide documentation, policy, and process management initiatives
Proven ability to design and maintain a structured policy and process framework across multiple business functions
Strong writing and organizational skills with exceptional attention to clarity and detail
Experience collaborating with senior leaders and SMEs to design and capture accurate and effective processes and documentation
Proficient in workflow and documentation tools such as Podio, SharePoint, Notion, Confluence, or similar
Excellent communication and facilitation skills, with the ability to manage input from multiple departments and drive consensus
Highly organized, analytical, and proactive in maintaining accuracy and accountability across all documentation
Strong understanding of digital collaboration and knowledge management systems
Previous experience implementing process and document management solutions, such as Notion or Confluence
Preferred
Lean Six Sigma Green Belt or Black Belt, highly sought after
Company
Strong Automotive
Strong Automotive is a full-service advertising agency based in Birmingham, Alabama.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Sundquist
Chief Marketing Officer
Recent News
Company data provided by crunchbase