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USAA · 16 hours ago

Business Support Analyst Mid-Level - Reputation and Enablement

San Antonio Home Office I

Full-time

Onsite

Mid Level

$70K/yr - $134K/yr

4+ years exp

USAA is dedicated to empowering its members to achieve financial security through exceptional service and trusted advice. The Business Support Analyst will provide data analytics services to the Corporate Communications and Public Affairs Office, assisting in business operations by analyzing data trends and generating reports to support informed decision-making.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs

Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions

Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services

Develops and maintains an understanding of overall moderately complex business functions

Gathers information for moderately complex processes, analyzes data and trends, identifies root causes, and develops work products

Reviews, validates, and/or analyzes reports that function as a control to existing processes

Assists with the documentation of new and revised departmental procedures

Develops and analyzes additional ad-hoc reports as needed by Management

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Data analyticsPredictive analyticsPrescriptive analyticsSQLTableauMS ExcelOperational planningRequirement gatheringData managementBusiness analysis tools

Required

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations

Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions

Knowledge of business operations and systems/business requirements processes

Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL