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Early Learning Coalition of Palm Beach County, Inc. · 2 days ago

Customer Service Representative (Bilingual Spanish Required)

United States

Full-time

Remote

New Grad, Entry Level

$18.62/hr - $18.62/hr

0+ years exp

Early Learning Coalition of Palm Beach County is dedicated to empowering families, and they are seeking a compassionate Customer Service Representative to support families and providers in the community. This role involves handling a high volume of inbound calls, scheduling appointments, and providing information on community resources.

Education

Responsibilities

Handling a high volume of inbound calls with professionalism and empathy

Scheduling appointments and responding to client and provider inquiries

Providing general information on available community resources

Accurately gathering details and entering information into various databases

Managing email communication and updating records

Assisting providers with questions or requests

Qualification

Bilingual SpanishCustomer service experienceData entry skillsMicrosoft Office proficiencyCompassionate mindsetPunctualityCommunication skillsReliability

Required

Bilingual proficiency in English & Spanish – Required (read, write, speak)

High school diploma

Minimum 6 months of call center or customer service experience, especially with high call volume

Strong verbal and written communication skills

Excellent data entry and typing skills (swift and accurate)

High reliability with consistent attendance and punctuality

Ability to handle confidential information with sensitivity

Compassionate, empathetic mindset with a customer-first approach

Strong customer service and communication skills

Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues

Preferred

Associate Degree

Benefits

Opportunity to make a real impact in the lives of children and families.

Collaborative, mission-driven team environment

Competitive pay, benefits and opportunities for growth.

Company

Early Learning Coalition of Palm Beach County, Inc.

Our Mission: Building community-wide commitment for comprehensive, high-quality early learning environments that benefit the children and families of Palm Beach County.

Founded in 1999

Boynton Beach, Florida, USA

51-200 employees