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Avita Health System · 4 hours ago

Patient Service Representative

Crestline, OH, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Avita Health System is a healthcare provider serving the communities of Crawford and Richland counties. They are seeking a dedicated Patient Services Representative to ensure timely collection of health system receivables, assist patients with financial education, and serve as a primary source of information for patients post-service.

Health CareHome Health CareNursing and Residential CareTherapeutics

Responsibilities

Ensures maximum and timely collection of health system receivable from those who have the ability to pay and/or by identifying insurance or program coverage for which patients or families qualify

This is accomplished through insurance and program benefit exploration, financial education, patient meetings and outbound telephone contacts and discussions, financial clearance, and patient responsibility collection

Assists those with limited resources in identifying and applying for assistance programs

Serves as a primary source of information to patients and a resource for issue resolution through the Customer Service line and the main point of contact for all patients post-service

Qualification

Medical billing experienceManaged careMedical terminology skillsCustomer service skillsHospital billing softwareRegulatory compliance knowledgeConflict management skillsMicrosoft Office applicationsElectronic medical record systemAAHAMHFMA certificationHealthcare administration degreeNegotiation skillsTime management skills

Required

Minimum of two years of experience in medical billing and follow-up and/or patient collections

Knowledge and understanding of managed care payer rules and patient collection laws

Basic medical terminology skills necessary to read and interpret various clinical documentation, including having a basic understanding of procedure and diagnosis coding convention

Excellent oral and written communication skills

Excellent conflict management and negotiation skills

Mature, compassionate, customer-focused attitude and professional demeanor while dealing with patients, families, other external customers and vendors, coworkers, and other internal customers

Strong computer skills, including but not limited to hospital billing software, Microsoft Office applications

Excellent organization and time management skills, and the ability to effectively establish priorities

Fully knowledgeable of and conducts all activities in accordance with regulatory compliance requirements, including but not limited to HIPAA rules and regulations, Medicare Secondary Payer Screening requirements, and billing and coding compliance rules and regulations