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YMCA of Greater Hartford · 21 hours ago

Member Service Representative

Hale YMCA Youth and Family Center, Putnam, CT, US

Full-time

Onsite

New Grad, Entry Level

$0/hr - $16.94/hr

YMCA of Greater Hartford is an association dedicated to helping people reach their potential in spirit, mind, and body. The Member Service Representative will provide exceptional service to members and guests, assist with membership and program sales, and ensure effective communication between members and staff.

Health Care

Responsibilities

Scans all membership ID cards

Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc)

Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information

Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods

Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees

Collect and process scholarship applications and be able to recognize pertinent paperwork

Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person

Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns

Open and close the facility according to established procedures

Handle emergencies as they arise. Complete incident reports as required

Assist in the training and development of new Membership Service Representatives staff - as needed and/or requested

Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures

Take responsibility at the beginning of the shift to check the staff communication log for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat

Communicate pertinent information with the Membership Director and/or Executive Director

Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members

Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations

Attend all required staff meetings and trainings

Handle additional tasks as they are needed