Comcast · 2 hours ago
Specialist 1, Facilities
PA - Philadelphia, 1701 John F Kennedy Blvd
Full-time
Onsite
Entry, Mid Level
2+ years expComcast is a Fortune 50 leader in media and technology, seeking a Facilities Services Specialist to support Help Desk Operations and Finance & Vendor Administration. This role is crucial for the success of Comcast’s Corporate Campus, providing operational support and contributing to customer service improvements.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Serve as the primary administrator for PFM including SLT support, customer service support, and financial deliverables
Support daily financial deliverables including Oracle Fusion, Incorta, and other external vendor administration platforms
Support Accounts Payable/Receivables and accounting practices
Support daily help desk operations, including logging calls, triaging incoming requests, assigning work orders, monitoring progress, and ensuring timely follow-up and closure
Review work requests, contact customers for clarification, and ensure accurate service entries
Support onboarding and training of new hires on the IWMS platform
Assist in documenting procedures, knowledge resources, and standard operating processes
Support management of Third-Party Security Assessment (TPSA) repository and vendor enrollment requirements
Review, process, and submit vendor building access forms for maintenance, repairs, and project support
Maintain and update the Certificate of Insurance (COI) repository; coordinate contractor request forms (CRFs) for property owners and vendors
Onboard vendors in VNDLY
Track and analyze qualitative and quantitative data from surveys and IWMS reports; develop insights and recommendations for improving services
Support ongoing MRI/IWMS system development by assisting with system buildouts, testing, and processing documentation
Build and maintain strong relationships with business units, vendors, and cross-campus partners
Provide clear and proactive communication to resolve issues and elevate customer service standards
Partner with internal teams to ensure seamless coordination of facility operations and project activities
Identify opportunities for process improvement and contribute to future-focused planning efforts
Attend operational and help desk project meetings as required
Support additional departmental needs and emergency response protocols as assigned
Qualification
Required
2-4 years of experience in facilities management, customer service, operational, or a similar support role
Experience managing call center or ticketing workflows in an Integrated Workplace Management Systems (IWMS), Computerized Maintenance Management Systems (CMMS), or equivalent
Strong organizational skills with the ability to manage multiple priorities, tasks, and deadlines in a fast-paced environment
Excellent verbal and written communication skills, with the ability to interact professionally with employees, contractors, and leadership
Proven ability to troubleshoot issues, think critically, and escalate concerns appropriately
Proficiency with Microsoft Office (Excel, Outlook, Teams) and comfort learning new software platforms
Ability to work independently while being an engaged and collaborative team player
Bachelor's Degree
Preferred
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
2026-01-16
Company data provided by crunchbase