Horseracing Integrity & Welfare Unit (HIWU) · 1 week ago
Professional Sport Bilingual (Spanish/English) Program Manager
Kansas City, MO
Full-time
Hybrid
Entry, Mid Level
2+ years expHorseracing Integrity & Welfare Unit (HIWU) is seeking a Professional Sport Bilingual Program Manager responsible for coordinating and executing client testing programs for Drug Free Sport International and International Doping Tests & Management. This role involves providing logistical and operational support while ensuring high-quality service delivery to clients and stakeholders.
Education Management
No H1B
Responsibilities
Serve as an operational point of contact for assigned professional sport clients including baseball
Communicate clearly and professionally in both required languages, supporting international and bilingual stakeholders including personnel and athletes
Execute client requirements through actionable testing plans and timelines
Maintain strong relationships with leagues, teams, and testing partners
Support domestic and international testing initiatives including coordination of logistics, time-zones and geographies
Provide bilingual communication support for documentation, instructions, and real-time issue resolution
Coordinate and lead baseball-focused educational sessions and presentations, facilitating bilingual (English-Spanish) delivery to engage diverse audiences
Understand and apply quality principles to daily responsibilities and collaborate with others on quality objectives
Coordinate all logistical elements of assigned testing programs including scheduling; site coordination; contractor assignment; supplies; documentation; and other items as required
Ensure testing activities are executed in alignment with contractual and internal requirements
Monitor execution timelines and proactively resolve operational issues during full program cycle
Achieve and maintain certification in applicable client-base testing and stay up to date with industry standards and best practices to fully understand the collection cycle and support collector training
Provide on-site coordination at collection sites including domestic and international travel, as necessary
Identify recurring operational issues and recommend process improvements
Collaborate with internal teams (e.g., operations, network engagement, finance) to streamline workflows
Contribute to the refinement of testing coordination and education best practices
Execute other applicable duties as assigned
Coordinate and communicate testing assignments to independent contractors
Ensure independent contractors are properly supported before, during and after testing events
Act as a first-level escalation point for operational challenges in the field, including non-standard office operating schedule (e.g., evenings and weekends)
Qualification
Required
Bachelor's degree in administration, business or related field, or equivalent professional experience
Fluency in English and Spanish (written and verbal)
Minimum two years of experience in program coordination, client services, operations, or a related field
Strong organizational skills with the ability to manage multiple programs simultaneously in a highly deliverable environment
Excellent communication and interpersonal skills, with a client-focused approach
Highly credible and ethical
Ability to work independently and collaboratively within a team
Independent thinker and solution oriented
Proficient in Microsoft 365 including intermediate Excel
Flexible and adaptable, thriving under tight deadlines and urgent requests
Pass a pre-employment screening including background check, drug test, transcript verification, and confidentiality agreement
Authorized to work in the United States without current or future employer-sponsorship
Company
Horseracing Integrity & Welfare Unit (HIWU)
The Horseracing Integrity & Welfare Unit (HIWU), a division of Drug Free Sport International, was created to serve as the independent enforcement agency of the Horseracing Integrity and Safety Authority's (HISA) Anti-Doping and Medication Control program.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase