cloudIT · 4 days ago
Account Manager - Cincinnati
Cincinnati, OH
Full-time
Hybrid
Mid Level
$60K/yr - $70K/yrcloudIT is a forward-thinking MSP that invests in its people, clients, and technology stack. They are seeking a proactive, relationship-driven Account Manager to support their growing client base and ensure clients are informed and aligned with the technology services that help their business thrive.
Cloud ComputingHardwareInformation Technology
Responsibilities
Manage and nurture relationships with assigned clients
Serve as the point of contact for daily questions, updates, and service needs
Confidently manage client conversations during service challenges with transparency and professionalism
Support Quarterly Business Reviews (QBRs) and strategic planning
Identify technology upgrades, security enhancements, and automation opportunities
Assist with quotes, renewals, and proposals using systems and tools
Coordinate with internal teams on tickets, projects, and escalations
Track licensing, service terms, and renewals to ensure continuity
Communicate proactively about risks, improvements, and recommendations
Qualification
Required
Proactive, relationship-driven approach to client management
Ability to manage and nurture relationships with assigned clients
Serve as the point of contact for daily questions, updates, and service needs
Confidently manage client conversations during service challenges with transparency and professionalism
Support Quarterly Business Reviews (QBRs) and strategic planning
Identify technology upgrades, security enhancements, and automation opportunities
Assist with quotes, renewals, and proposals using systems and tools
Coordinate with internal teams on tickets, projects, and escalations
Track licensing, service terms, and renewals to ensure continuity
Communicate proactively about risks, improvements, and recommendations
Strong passion for technology and commitment to professional learning
Strong written and verbal communication skills
Strong relationship-building skills
Ability to understand and explain technical concepts in business terms
Highly organized with excellent follow-through
Comfortable discussing pricing, service value, and business needs with clients
Preferred
Experience in an MSP, IT services, SaaS, or technology-related environment
Familiarity with Microsoft 365, cloud services, networking, or IT security
Benefits
Medical, dental, and vision coverage
Paid time off, holidays, sick time
Hybrid work flexibility
Professional development and certification opportunities
Clear career growth path: Account Manager → Senior AM → vCIO
Supportive and collaborative team culture
Modern, innovative environment focused on AI, automation, and client success
Company
cloudIT
cloudIT provides managed IT services and clients with customer IT solutions along with award winning support.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Vince Kent
CEO
Recent News
2025-05-07
2022-08-11
2022-03-17
Company data provided by crunchbase