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California State University, Bakersfield · 10 hours ago

Business Analyst - Records & Advising

Bakersfield, CA

Full-time

Onsite

New Grad, Entry Level

$5,787/mo - $6,141/mo

California State University, Bakersfield is seeking a Business Systems Analyst I to assist with functional and technical support for the PeopleSoft Campus Solutions modules. The role involves gathering business needs, supporting system implementations, and improving processes related to Student Records and Academic Advising.

EducationHigher EducationUniversities

No H1B

U.S. Citizen Only

Responsibilities

Assist functional stakeholders (Registrar’s Office, Undergraduate Advising, Colleges) in identifying and documenting business needs related to Student Records and Academic Advising

Review current pre-defined system configurations and processes to help identify basic gaps and recommend solutions

Translate straightforward business and technical requirements into draft functional specifications for developers or third-party vendors with guidance from senior staff

Participate in small-scale projects, enhancements, and upgrades related to student records and advising under direction from the Senior Director of Enrollment Management Administration

Support analysis efforts for projects aimed at improving workflows in student record-keeping, academic progress tracking, and advising services by gathering notes during meetings, documenting existing workflows exactly as described by stakeholders, preparing simple current-state workflow diagrams, and capturing user pain points

Assist in documenting functional requirements, business processes, and data workflows

Help design and execute system and user acceptance testing for upgrades, patches, and new functionality by recording testing outcomes, identifying simple discrepancies, and logging issues in the designated tracking tool

Contribute to recommendations for improving advising and records processes, with oversight from senior team members

Assist with configuring and validating system settings within PeopleSoft Student Records and Academic Advising, following established guidelines, by updating delivered values in tables, verifying term activation steps, or validating checklist items. Flag unexpected results for review

Perform routine data validation to support system accuracy and integrity

Create basic queries, reports, or dashboards using delivered PeopleSoft tools and reporting solutions (e.g., PS Query, BI Publisher), with guidance as needed

Assist with Degree Audit and Academic Advisement Report maintenance and testing by performing basic testing of existing rules, verifying student scenarios provided by senior analysts, documenting discrepancies, and preparing notes for review

Assist with routine National Student Clearinghouse reporting tasks such as running scheduled processes, reviewing output files for obvious data omissions, documenting error messages, and preparing preliminary correction lists. Escalate all system logic or configuration-related issues to senior staff

Help develop user documentation, training materials, and process guides

Provide pre-established and introductory training and support to staff and faculty advisors on system functionality

Troubleshoot simple functional system issues, resolving those within position scope and escalating more complex issues to senior staff or management

Qualification

PeopleSoftBusiness process analysisProject managementData analysisSystem troubleshootingCustomer serviceCommunication skillsOrganizational skillsTeamworkConfidentiality

Required

Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities may be substituted for the required education on a year-for-year basis

Regular and reliable attendance is required

General knowledge of principles and concepts of business systems process analysis, technology applications, and project management

Strong organizational and time management skills to plan, organize, and prioritize work

Demonstrated communication and interpersonal skills to gather information from clients, communicate technical issues effectively, and produce documentation

General knowledge and ability to troubleshoot system issues

Ability to maintain confidentiality and appropriately handle sensitive data and information

Ability to work independently, as part of a team, and build relationships with diverse stakeholders

Analytical skills to collect, analyze, and interpret application process problems and technology needs; to evaluate project performance and manage issues, risk, and changes of scope

Computer skills to appropriately troubleshoot and alter systems as required

Ability to work with and analyze standard data sets and write reports using database, query language, and analytical tools

Demonstrated customer service experience requiring a very high level of diplomacy and professionalism

Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems

Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds

Excellent communication skills; ability to effectively communicate information in a clear and understandable manner

Thorough knowledge of English grammar, spelling, and punctuation

Ability to interpret, communicate and apply policies and procedures

Ability to maintain a high degree of confidentiality

Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines

Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email

Working knowledge of or ability to quickly learn University infrastructure

Must be willing to travel and attend training programs off-site for occasional professional development

Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis