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PNC · 21 hours ago

Bilingual Spanish Required Client Experience Associate - Carpenters Landing

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

PNC is a company that values its people as a key differentiator in the market. They are seeking a Client Experience Associate who will deliver a unique customer experience, improve customer financial wellbeing, and create loyalty through various customer interactions and engagement activities.

BankingFinanceFinancial Services

No H1B

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate

Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff

Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources

Applies product and procedural knowledge to solve customer's problems

Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty

Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty

Qualification

Customer ExperienceClient LoyaltyBilingual SpanishBanking ProductsProactive SalesEffective CommunicationsProblem SolvingAttention to Detail

Required

Bilingual Spanish Required

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role

Typically <1 year of related experience

In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered