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Stitch · 16 hours ago

Solution Architect (Loyalty)

United States

Full-time

Hybrid

Senior Level

5+ years exp

Stitch is a fast-growing team of marketing technologists and strategists focused on enhancing customer engagement through innovative solutions. As a Loyalty focused Solution Architect, you will work with enterprise clients to design and implement scalable solutions, manage migrations, and ensure integration with various loyalty platforms.

AdvertisingConsultingMarketingOutsourcing

Growth Opportunities

Responsibilities

Lead requirements gathering and Talon.One design efforts to ensure that client use cases are fully solutioned for and operational in Talon.One

Lead full Talon.One deployments, including deployment configuration, campaign rules and effects configuration, and loyalty program design and implementation

Go through Braze enablement in order to support Braze campaigns and migrations from legacy platforms

Design integration blueprints to connect Talon.One with systems like mobile apps, POS systems, websites, Braze, data warehouses, CDPs authentication providers, and other client systems

Audit existing loyalty infrastructure and offer recommendations and optimization to promote "best in-class" use of Talon.One

Conduct QA and manage the cutover from incumbent platforms to fully operational Talon.One logic

Collaborate with client developers to guide integration builds, review SDK implementations, and unlock new Talon.One use cases

Support other team members' enablement on Talon.One

Lead documentation and training to ensure client teams are confident using Talon.One independently

Produce supporting artifacts like deployment blueprints, data catalogs, and technical documentation

Support change management by advising on new roles, writing job descriptions, and helping interview candidates

Collaborate with Stitch Business Strategists, PMs, and Lead Architects to execute client migrations smoothly

Lead discovery and solution design sessions for loyalty and promotion use cases

Leverage loyalty platform and industry expertise to, Bring continued enablement, new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hours

Effectively manage your time to achieve quarterly billable hour targets

Stay informed about the latest advancements in Talon.One, Braze, and their technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining additional certifications

Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement

Perform additional duties as assigned and needed

Qualification

Loyalty platforms experienceSystem integration skillsBraze expertiseCustomer engagement strategiesTechnical documentationConsulting skillsTime managementStrategic thinking

Required

5+ years of experience working with loyalty platforms, marketing platforms, or promotions engines

Deep hands-on experience configuring and deploying Loyalty platforms across complex ecosystems

Strong technical skills in system integration (APIs, SDKs), with experience connecting martech tools like Braze, data warehouses, websites, POS systems, CDPs and other systems

Proven ability to design and implement scalable, real-time customer session workflows

Ability to articulate marketing technology best practices and translate them into practical implementation recommendations

Agility to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity

Strong prioritization and time management skills, thriving in a fast-paced, deadline-driven environment

Excellent strategic and technical thinking, enabling you to envision holistic solutions that align with customer objectives and navigate complex situations with confidence

Proven ability to manage multiple concurrent customer engagements successfully, balancing priorities and resources effectively

Confidence in leading customer-facing discussions and presentations, inspiring trust, and conveying expertise while effectively managing expectations

Ability to travel up to 20%