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ARIVE · 1 day ago

Product Education & Enablement Lead

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

ARIVE is seeking a creative and passionate Product Education & Enablement Lead to transform their platform's education, training, and release content into engaging experiences. In this role, you'll empower customers and internal teams with the knowledge needed to maximize their use of the ARIVE platform through various educational initiatives and tools.

MortgagePoint of SaleSmall and Medium BusinessesSoftware

Responsibilities

Modernize Platform Documentation: Own and maintain a dynamic Help Center leveraging existing investments in content. Move us to searchable, engaging, video-embedded, solutions that also feed chat AI experience

Master Release Communications: Own the "Launch Day" content kit. Partner with Engineering and QA to write engaging Release Notes, How-To videos and retrofit any Platform Documentation. Ensure customers are well informed on new release features

Drive In-App Onboarding: Build interactive guides (using platforms like Pendo/WalkMe/Appcues etc) that teach users inside the platform which are continuously updated. Your goal is to reduce "how-to" support tickets by delivering answers at the point of friction

Internal Teams Enablement: Create "Battle Clips" - short, punchy videos that teach our Marketing / Sales team how to demo new features and handle objections. Ensure the internal support and onboarding teams have details on features as customers adopt them

Build "ARIVE Academy" with gamification: Design and launch our Learning Management System (LMS) involving community outreaches. Create "Certification Paths" for Brokers and Non-Dels, using gamification (badges, progress bars, rewards) to make learning addictive and fun