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The Henry M. Jackson Foundation for the Advancement of Military Medicine · 18 hours ago

Digital Innovations Manager - USU Operations

Bethesda, MD

Full-time

Onsite

Senior Level, Lead/Staff

$106K/yr - $160K/yr

9+ years exp

The Henry M. Jackson Foundation for the Advancement of Military Medicine (HJF) is a nonprofit organization dedicated to advancing military medicine. They are seeking a Digital Innovations Manager to guide and execute strategies for delivering innovative solutions that achieve business objectives and maximize operational efficiency while collaborating with various stakeholders.

Health CareMedicalMedical Device

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

This role focuses on leading a team to execute digital innovation initiatives, managing specific systems, engaging with stakeholders, and contributing to broader technology strategies

Leads, oversees, and mentors a team of IT professionals responsible for designing, deploying, managing, and supporting specific applications, systems, or user devices

Supports USU’s technology initiatives and provides technical assistance to internal and external customers

Fosters a team culture that encourages innovation, adaptability, and continuous learning

Organizes and leads discovery sessions with customers and partners to understand their business processes, environment, needs, and functional requirements

Manages the screening, evaluation, and response to user and customer inquiries related to current and new technology initiatives

Develops technical solutions and approaches for fulfilling business requirements and enhancements, including the acquisition of new technology tools

Collaborates closely with IT Project Managers and USU leadership to manage and troubleshoot technology initiatives and help determine project priority

Implements and participates in technical change management processes for assigned systems and applications, working to minimize disruptions and negative impacts

Manages the day-to-day operations and lifecycle for assigned systems (e.g., network components, specific servers, applications, or user devices)

Ensures these systems are reliable, available, secure, and cost-effective

Researches and evaluates new technologies (like AI, automation, cloud tools, or IoT) that could improve team projects or operations

Monitors technology trends and reports relevant findings and potential uses to leadership

Contributes to the development and execution of the technology roadmap, focusing on assigned systems and projects

Manages project-specific budgets and tracks expenses for assigned initiatives, including monitoring

Provides input for budget planning, detailing resource needs and costs for team projects and systems

Participates in relevant IT committees or working groups, representing the team's perspective and needs

Performs other duties as assigned by their supervisor, including participating in required training

Qualification

Digital innovation strategyTechnical assistanceProject managementBusiness process redesignCloud platformsAnalytical skillsCustomer serviceCommunication skillsProblem-solvingLeadership skills

Required

Bachelor's Degree required, Master's Degree preferred

Minimum of 9-10 years experience required

Must possess excellent written and oral communication skills to work with a wide variety of program management personnel as well as IT personnel of varied technical knowledge

Must demonstrate exceptional customer service with advanced skills in problem-solving, and the ability to work in a dynamic environment where priorities change rapidly

Experience developing business requirements, instructional and procedural documentation and presentations

Strong analytical skills with a demonstrated ability to analyze business problems, identify and describe system dependencies, and identify issues and risks

Experience leading and facilitating discovery sessions

Must possess an exceptional service ethic with demonstrated leadership and coaching skills

Must have a proven track record of starting projects independently, improving processes, and translating technology into tangible process and product improvements in a cooperative environment that requires consensus building

Must be experienced in multiple computing platforms and environments, such as Windows, Linux, MacOS, and cloud platforms such as AWS, Azure, and Google Cloud

Prior experience implementing technology requiring knowledge of storage, networking, cloud and on-premises computing is required

Advanced skills in troubleshooting and problem solving, excellent written and oral communication skills and the ability to work and lead gracefully under pressure

U.S. Citizenship required; Ability to obtain and maintain a T3 secret clearance

Lifting: Requires lifting materials up to 25 lbs

Ability to stand or sit at a computer for prolonged periods

Ability to climb, pull, and lift heavy objects

Preferred

Master's Degree preferred

Benefits

HJF offers a comprehensive suite of benefits focused on your health and well-being, from medical, dental, and vision coverage to health savings and retirement plans, and more.