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RELX · 21 hours ago

Account Support Analyst

Alpharetta, GA

Full-time

Hybrid

New Grad, Entry Level

$37K/yr - $61K/yr

RELX is a leading provider of risk assessment solutions, and they are seeking an Account Support Analyst to ensure accurate account maintenance and operational support. The role involves acting as a liaison between Sales and Fulfillment, addressing account-related inquiries, and supporting internal teams with timely information.

AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management

Responsibilities

Serve as the primary liaison between Sales and Fulfillment for existing account maintenance and inquiries

Perform account maintenance tasks, including price changes, trial extensions, Point of Contact/Name and Address Changes (POC/NACs), updating purchase order numbers, and account reactivations

Address and resolve invoice concerns, add administrators, and submit projects through Salesforce to Fulfillment

Communicate with Sales to clarify account-related questions and ensure accurate, timely updates

Coordinate with Credentialing and Fulfillment teams to process account changes and submissions

Maintain operational accuracy and uphold internal processes for account support

Troubleshoot billing, invoicing, and account setup inquiries

Support process and system improvements in workflow, billing/invoicing, and general back-office operations

Maintain required accuracy rates to ensure business needs are fulfilled

Ensure accurate completion of all received projects/requests while maintaining turnaround time and required accuracy rates

Communicate clearly and provide concise instruction to Credentialing and Fulfillment to ensure accurate completion of expected outcomes

Qualification

SalesforceBilling experienceAccount maintenanceMicrosoft ExcelAnalytical skillsBilingualCommunication skillsProblem-solving skillsOrganizational proficiency

Required

Previous experience with computer applications, such as Microsoft Word, Excel, PowerPoint, and related accounting or CRM software (Salesforce preferred)

Strong attention to detail, organizational proficiency, and adept problem-solving skills

Excellent verbal and written communication skills with the ability to convey complex information clearly

Ability to work cross-functionally with Sales, Credentialing, Fulfillment, and other internal teams

Previous experience in billing, account maintenance, or a similar operational support role

Strong math and analytical skills

Ability to interpret contracts and extract billing-relevant data

High school diploma required; additional education or relevant certifications a plus

Preferred

Bilingual candidates preferred

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice