Apply on Employer Site

Texas Health and Human Services · 1 day ago

Staff Services Officer (SSO-III)

Austin, TX

Full-time

Onsite

Mid Level

$4,020/mo - $6,335/mo

Texas Health and Human Services Commission (HHSC) is committed to making a positive impact in the lives of Texans. They are seeking a Staff Services Officer III (SSO) to provide support to leadership and functions within the Managed Care and Operations departments, ensuring business needs are met and facilitating communication between various stakeholders.

Health Care

No H1B

Responsibilities

Responds and/or facilitates responses to inquiries and applies relevant rules, regulations, policies, and procedures

Coordinates responses to clients and other stakeholders

Monitors and reviews staff responses for completeness and routes responses to appropriate HHSC staff on completion of inquiry

Ensures issues/inquiries requiring immediate action are appropriately addressed and refers more detailed responses to appropriate staff for resolution

Facilitates responses to assignments, monitors assignments, ensuring their completion within designated times, and formats and provides final review of all correspondence

Picks up mail and accurately distributes to appropriate staff on day of receipt

Answers and documents all incoming phone calls

Assist with managing calendars, scheduling meetings, reserve meeting space, and developing meeting agendas and content for DECs

Attends meetings, transcribes minutes, and monitors communications to ensure consistency, accuracy, and timelines

Develops agendas, coordinates and facilitates meetings with MCOs, advocates, and other external associations in coordination with staff across agencies

Coordinates communication between MCS and with MCOs, advocate groups, stakeholders, and other internal/external groups or associations

Assumes responsibility for information provided to and received from these various groups, reviews for content, compiles and organizes information, and summarizes communications for management

Coordinates and works with staff and management regarding CAPPS HR functions including monitoring time/leave entries, auditing positions, posting positions, and assisting with the selection, interview, hiring, and onboarding processes

Develops and reviews policies and procedures for administrative processes such records retention, ergonomic assessments, purchasing, travel etc

Assists with arranging and processing travel and development and submission of purchase orders

Oversees the development of policy and/or adjustments to administrative procedures in compliance with legislative or other changes

Reviews and submits for processing Extended Sick Leave (ESL) and Sick Leave Pool (SLP) requests

Maintains division record retention schedule and assist in policy/procedure review of internal records filing system

Implements procedures to meet procurement operating needs that are within purchasing compliance and guidelines for processing requisitions and manages and approves requisitions to provide equipment and or services for programs

Acts as back-up to the DECs for review of all purchasing requests

Helps with access to shared drives, shared mailboxes, IT requests, training and other accounts

Prepares and designs complex correspondence, reports, presentations, charts, spreadsheets, and graphs; develops, coordinates, and maintains electronic and paper files

Serves as the team lead for other employees performing administrative management tasks

Retrieves information as requested from staff

Assists in preparing responses during legislative session

Ensures documents are clear, relevant, concise, and grammatically correct

Qualification

Advanced administrative practicesMicrosoft Office SuiteCAPPS Financial requisitionProject management techniquesCustomer serviceConfidential information managementEffective communicationOrganizational skills