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GE HealthCare · 2 hours ago

Clinical Customer Success Manager

OH05-01-Beachwood-Science Park Drive

Full-time

Hybrid

Mid Level

$74K/yr - $112K/yr

3+ years exp

GE HealthCare's MIM Software business specializes in vendor-neutral imaging software to enhance clinical workflows. The Clinical Customer Success Manager will manage customer accounts, build and nurture relationships, and ensure effective utilization of MIM Software products in the Radiation Oncology field.

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Growth Opportunities

No H1B

Responsibilities

Manage customer accounts both remotely and on-site

Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen

Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.)

Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology

Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling

Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner

Capture customer feedback and interactions in our CRM

Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal

Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person

Collect on and perform renewals of our customer’s service and maintenance contracts

As a team member of a global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices

Qualification

Customer success managementClinical knowledgeCRM proficiencyCommunication skillsTime management

Required

3+ years of customer success management or similar experience preferably in a clinical setting

Highly competent in a multitude of IT capabilities to support business needs including CRM

Strong communication and interpersonal skills to build lasting connections

Time management and organizational skills with the ability to multitask

Proven ability to navigate hospital institutions

Willingness to travel up to 30%

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Preferred

A bachelor's degree is preferred

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees