Apply on Employer Site

Universal Orlando Resort · 1 day ago

Manager, Talent Development & Engagement - Universal Kids Resort

Frisco, TX

Full-time

Onsite

Senior Level

5+ years exp

Universal Orlando Resort is seeking a Manager for Talent Development & Engagement at Universal Kids Resort. This role is responsible for the planning and execution of Team Member engagement events and training programs, ensuring effective onboarding and development of staff while fostering a positive work environment.

Entertainment

Responsibilities

Oversees divisional training programs and Day 1 Orientation at UKR. Partners closely with UDX Talent Development Center of Excellence to ensure materials and presentations are current, relevant and within branding standards. Regularly evaluates facilitators and provides feedback to ensure quality and consistency. Observes and obtains feedback from new hires and Team Members throughout the course of their training experience, ensuring they have a smooth and consistent experience while remaining passionate about their personal development

Designs, delivers and facilitates when needed synchronous and asynchronous training and development programs and initiatives in support of the company’s training plan, objectives and brand essence. Ensures training materials are updated, relevant and support current Standard Operating Procedures. Supports seasonal hiring with project planning for mass orientations and training to ensure effective onboarding of new hires. Incorporates measurement and assessment tools to support all training

Ensures AskHR services offer Team Members relevant and timely information and support. Fosters and maintains positive relationships across UDX HR and customer base. Serves as an interface between internal/external Guests and functional Team Members to ensure effective definition of and delivery of services. Responsible for ensuring adequate communication of available services to Team Members. Recommends enhancement/changes to service level of knowledge and responsible for reaching out to partners in moving forward with implementation of these changes

Drives Team Member engagement and HR events that align with Centers of Excellence and relevant programs across UDX, including special events/activities, to provide high levels of pride, engagement, and transparency. Manages the daily and monthly administration of all Company wide recognition, service, and reward programs in partnership with Total Rewards Center of Excellence. Develops and maintains tracking metrics, reviews and updates program policies and SOP’s regularly. Regularly communicates with internal Senior Leadership on program updates. Makes recommendations for process improvements and follows through to implement changes. Continually solicits Team Member feedback of programs to ensure satisfaction and enhance/expand future offerings. Responsible for ensuring budget and contract compliance for these programs

Responsible for hiring decisions and training of staff. Provides coaching, development and feedback on performance to assigned team. Ensures team is meeting all objectives and accountabilities. Collaborates across the resort to identify Talent Development and promotional opportunities

Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities

Perform other duties as assigned

Qualification

TrainingEvent planningHuman ResourcesFacilitationInstructional DesignSupervisory experienceTeam Member engagementCommunication skills

Required

Bachelor's degree in Human Resources, Instructional Design or related field required

5+ years' experience in training and facilitation required (preferably within the hospitality industry), with previous supervisory experience; or equivalent combination of education and experience

Consistent attendance is a job requirement

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions