InfoTrack US · 14 hours ago
Client Escalations Specialist
United States
Full-time
Remote
New Grad, Entry LevelInfoTrack is a leader in innovative technology solutions for legal professionals, and they are seeking a Client Escalations Specialist to ensure the seamless resolution of client issues. The role involves active listening, problem-solving, and employing de-escalation techniques to provide efficient resolutions for clients.
Information TechnologyLegalLegal TechSoftware
Responsibilities
Act as the primary contact for upper-level support and de-escalate sensitive client situations
Proactively monitor and resolve problem jobs, prioritizing a high-quality client experience
Employ problem-solving skills to identify root causes, leveraging all available resources for efficient resolutions
Maintain accurate records within ServeManager, ensuring adherence to established policies
Partner with your manager to meet corporate and department goals
Stay updated on technological advancements to enhance service levels and efficiency
Assist in the onboarding of new team members
Qualification
Required
Excellent active listening skills
Strong problem-solving abilities
Experience in deploying de-escalation techniques
Ability to maintain accurate records
Proficiency in using technology to enhance service levels
Experience in onboarding new team members
Company
InfoTrack US
InfoTrack US is a legal technology firm that provides a platform with legal data, services, and smart searches.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ed Watts
CEO
Sebastian Mill
Chief Technology Officer
Recent News
2024-02-09
Company data provided by crunchbase