Nova Biomedical · 10 hours ago
Field Support Specialist - Denver, CO
Denver, CO
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $90K/yr
1+ years expNova Biomedical is a global leader in osmolality testing and biotechnology, dedicated to advancing patient care and scientific discovery. The Field Support Specialist will perform on-site installations and maintenance of products, ensuring customer satisfaction and managing field support requirements within their territory.
BiotechnologyHealth CareManufacturing
Responsibilities
Performs on-site new product installations, corrective maintenance, preventive maintenance and associated customer training with laboratory staff at all levels including laboratory management
Responsible for overall onsite customer satisfaction with Nova Biomedical products in assigned geographical territory
Provides both reactive and proactive consultative support to customers and is responsible for managing all field support requirements within assigned customer territory
Exercises independent judgment to manage all local customer support requirements within assigned territory
Drives key performance indicators (KPI’s) locally to ensure a high level of customer satisfaction including On-site Response Time, On-time PM’s, Second Days, Recalls and Primary Representative Utilization
Responsible for making independent, daily business decisions on customer call prioritization, local calendar scheduling, inventory management, unscheduled customer satisfaction (Ambassador) calls, and for determining appropriate length and duration of onsite customer activities
Responsible for properly completing and returning service documentation and regulatory paperwork (electronic and hard copy) to satisfy U.S. FDA requirements
Performs clinical and biotechnology application activities (IQ/OQ) such as correlation, linearity, and precision to assist customers with instrument validation requirements to satisfy local accreditation requirements
Responsible for maintaining acceptable productivity levels, customer satisfaction levels, KPI’s and other peer comparisons as determined to be appropriate by the local Regional Support Manager
May require attendance and assistance at trade shows, customer seminars and similar marketing events
Responsible for maintaining service level agreements, properly billing customers for service performed and parts used, and reviewing onsite customer spares inventory of Nova products that are used with their instruments (e.g. Nova controls) to ensure maximum product uptime
Responsible for identifying new sales opportunities through day-to-day customer interaction and for forwarding sales leads to the Nova Sales department
Exercise good fiscal awareness to control expenses through proper inventory management, exercises good judgment with all Nova property (i.e.: company car, inventory, credit card) with strong attention to cost in normal duties of the position
Proper use of the Nova Travel Office
Maintains proper home office space for Nova assets (computer, inventory, etc.)
Qualification
Required
Clinical and/or Biotechnology laboratory knowledge and/or experience is required for this position
Requires above average verbal communication skills, above average teaching skills and above average interpersonal skills
Requires a person who will travel within or outside the assigned territory
Ability to work independently with little daily supervision
Since this position will have access to sensitive information/documentation (HIPAA, Corporate Intellectual Property) from the manufacturer, individuals must possess a mature and professional ability to use proper judgment and discretion with this information when interacting with customers and other professionals
Requires a driver's license in home state and a good driving record, and a nationally accepted credit card with an acceptable credit limit for use during job responsibilities
A Medical Technologist, Nursing, or Respiratory Therapy degree and/or Electronics background is required
Minimum of 1-3 years diagnostics industry related experience
Ability to travel up to 75%; Overnights – 4-6/month
Benefits
Flexible Medical, Dental, & Vision Coverage
Competitive 401k company match
Bonus Program, Generous PTO and paid holidays
Generous Tuition reimbursement
Hybrid and flexible work arrangements (job specific)
Professional development, engagement and events
Company marketplace for lunch and snacks! (location specific)
Company subsidized cafeteria (Waltham)
Company
Nova Biomedical
Nova Biomedical develops, manufactures, and sells advanced technology blood testing analyzers and diagnostic products.
1001-5000 employees
H1B Sponsorship
Nova Biomedical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (9)
2022 (3)
2021 (2)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
unknown2025-03-19Acquired
Leadership Team
Michael Battista
Human Resources Business Partner
Tom MacDougall
Chief Information Officer
Recent News
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2025-10-16
Company data provided by crunchbase