Apple · 2 days ago
AppleCare Enterprise Customer Success Manager
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$109K/yr - $206K/yr
8+ years expApple is a company that creates innovative products and is seeking a Customer Success Manager to join their AppleCare organization. The role focuses on ensuring a best-in-class experience for B2B, Fortune 1000 customers by building long-lasting relationships and facilitating deep usage of Apple’s platforms and services.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Curate the customer’s service and support experience and assume responsibility for ensuring customers' overall satisfaction and continued adoption
Represent Apple’s Enterprise support products with deep expertise
Seek to understand a customer’s technology infrastructure beyond Apple Install Base
Capable of facilitating IT Infrastructure reviews as well as proactively identifying trends associated with a customer’s engagement at Apple and recommending best practices and methodologies
Proactively collaborate with other Apple partners to act as an advocate on behalf of the customer and to further facilitate timely, significant, and relevant engagements
Able to identify dissatisfaction and retention risk
Qualification
Required
Bachelor degree, or equivalent experience
8+ years in an Enterprise Customer Success or similar role
Experience working in an environment with the following areas: Mobile Device Management (MDM), Software-as-a-Service (SaaS), Networking Infrastructure, Directory Services, macOS, iOS, iPadOS
Experience with CRM tools (e.g. Salesforce)
Proven proficiency in customer retention, presentation skills, and ability to work independently to drive internal partners to deliver customer success
Decisively make high-quality decisions, even when based on incomplete information
Able to effectively align the interest of multiple and diverse stakeholders
Willingness to travel to customer locations as needed
Preferred
Certification in Customer Success
Proficient in collaborative software applications (e.g. Quip, Slack)
Experience in onboarding customers, effectively communicating product features and support processes
Exceptional active listening skills, with a keen ability to discern and address customer needs
Aptitude for analysis and creative problem-solving
Ability to align internal resources to meet customer requests and escalations
Extremely organized, and adept at time management
Inspires and motivates peers and fosters cross-functional cooperation
High level of emotional intelligence and empathy in interpersonal interactions
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase