Stack Overflow · 18 hours ago
Sr Manager, Professional Services
United States
Full-time
Remote
Mid, Senior Level
$0/yr - $220K/yr
6+ years expStack Overflow is one of the most popular websites in the world, focused on increasing productivity and protecting institutional knowledge. The Senior Manager will lead a Community Delivery team and Forward Deployed Engineering team, building operational foundations and scaling a high-margin business line that drives customer retention and strategic partnerships.
CopywritingDeveloper ToolsEnterprise SoftwareKnowledge ManagementQ&ASoftware
Responsibilities
Run the weekly and monthly operating rhythm across Community Services (Launch, Management, Monitoring) and Technical Services (MCP integrations, API implementations, custom prompt engineering)
Set utilization targets, conduct quality reviews, and ensure on-time, on-budget delivery while maintaining the margins that make Professional Services economically viable
Directly manage the Lead Community Delivery Manager (CDM) and the Forward Deployed Engineering (FDE) team
As volume grows, make the case for additional headcount, define roles, and build the bench
Coach on delivery methodology, customer communication, and commercial awareness
Lead the evolution of the services portfolio in partnership with Solutions Consulting leadership
Work directly with customers and Sales Engineering to scope engagements, translating customer problems into SOWs that protect margin while remaining sellable
Expect significant field time during sales cycles. This role writes the SOWs, not just the templates, and also delivers C-suite level presentations and success roadmaps
Build the enablement materials (deal qualification criteria, pricing guidance, renewal playbooks) that help Sales and Customer Success sell services confidently
Track revenue, utilization, and margin weekly; flag variance early and recommend adjustments
Near-term priorities include codifying additional fixed-scope Technical Services offerings and piloting the next wave of Agentic AI services
Qualification
Required
Six to ten years in professional services, customer success, or consulting delivery roles within B2B SaaS, with at least three to six years managing individual contributors or leads
Demonstrated experience launching or significantly iterating service offerings, you've built playbooks, and optimized for sales and delivery effectiveness
Hands-on scoping experience and executive presence; you've sat across from customers, qualified requirements, written SOWs, and presented success roadmaps to the C-Suite
Financial literacy to build utilization models, understand margin dynamics, and read a services P&L
Executive communication skills; you'll join C-level QBRs and need to hold the room
Experience in developer tools, knowledge management, or platform/API products where the buyer is technical
Background in environments where services had to prove ROI to justify existence (PE-backed, high-growth SaaS, or turnaround situations)
Familiarity with MCP, RAG architectures, or enterprise AI deployment. You don't need to code, but you need technical credibility
Benefits
Competitive Base Salary
Generous paid vacation
Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
Equity for all employees at all levels
Industry-leading health benefits that are applicable per country of residence for all our full-time employees
Company-paid Life Insurance
Home Internet stipend
Professional allocation for your growth and development
One-time allowance to assist with your home office setup
Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive
Company
Stack Overflow
Stack Overflow is a platform for developers and programmers to share knowledge and solve coding challenges.
201-500 employees
H1B Sponsorship
Stack Overflow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$153MKey Investors
GICAndreessen HorowitzBezos Expeditions
2021-06-02Acquired
2020-12-01Series E
2020-07-28Series E· $85M
Leadership Team
Prashanth Chandrasekar
Chief Executive Officer
Philippe Beaudette
Senior Vice President, Community
Recent News
Sherwood News
2026-01-07
2026-01-05
Company data provided by crunchbase