Specialized Recruiting Group - Raleigh-Durham, NC ยท 7 hours ago
Field Service Technician
Nashville, TN
Full-time
Onsite
Mid Level
$65K/yr - $70K/yr
3+ years expSpecialized Recruiting Group is seeking a Field Service Technician north of the Nashville metro area to service automation equipment at pharmacies in the region. The role involves providing advanced technical support, performing on-site servicing and repair of complex pharmacy automation systems, and training customers in product operation.
Staffing & Recruiting
Hiring Manager
Chris Ragland
Responsibilities
Installation, calibration, testing, maintenance and repair of pharmacy automation equipment and systems in various pharmacy environments. Manage installation assignments and assigned customers within a district
Submit documentation and service reports via electronic reporting
Deliver strong customer service and problem resolution skills at new and existing client sites. Ensure customer satisfaction and maximum uptime by maintaining equipment functionality and by troubleshooting and repairing hardware and software related problems. Monitor status of problem resolution at all times
Instruct customers in the operation and maintenance of products. Serve as company liaison with customer on administrative and technical matters for assigned projects
Increase knowledge, skills and abilities with focus on becoming a technical expert on core products
Respond to last-minute escalations, which may require overnight stays
Apply technical expertise and statistical analysis techniques to diagnose problems; refer to technical manuals and schematics as needed
Ensure technical information is updated by reviewing and editing service manuals, service bulletins and product reference material
Develop and implement programs for advanced product training. Act as the Subject Matter Expert (SME) by providing detailed technical training. Assist entry-level FSEs to shorten the learning curve on new products
Foster positive customer relations by responding to complaints/inquiries in a cooperative, supportive, and professional manner. Resolve problems in a timely and efficient manner
Qualification
Required
Associates or bachelor's degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering or Biomedical Engineering Technology
3-5 years of experience in a field service role
An equivalent combination of education and relevant experience servicing medical or complex business equipment may be substituted
Proficient knowledge of Microsoft operating systems, including Windows 2000, XP, Windows 7
Extensive knowledge and ability to utilize CMD prompt commands
Ability to locate and edit configuration and XML files within a file structure
Knowledge of setup and use of routers and switches, along with networking and TCP/IP
Understanding of ghosting and re-imaging processes
Comfort with extensive travel, within and outside of district, often over multiple days
Ability to lift up to 75 pounds
Must have clean driving records
Must have ability to pass a drug-screening after accepting an offer of employment
Benefits
Medical
Dental
Vision insurance
401(k)
A company vehicle is also provided, all expenses paid.
Company
Specialized Recruiting Group - Raleigh-Durham, NC
SRG is a locally owned and operated recruiting firm, backed by an international HQ with four decades of staffing, professional search, and HR expertise.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase