Lyquix · 13 hours ago
Digital Operations Manager — Web Design & Development Company
Philadelphia, PA
Full-time
Hybrid
Senior Level
5+ years expLyquix is Philadelphia’s award-winning digital agency, seeking a Digital Operations Manager to oversee daily operations and project execution. The role involves managing project pipelines, optimizing processes, and ensuring client satisfaction across various engagements.
AdvertisingContent MarketingDigital MarketingProfessional ServicesUX DesignWeb Development
Responsibilities
Oversee and manage the company’s project pipeline, ensuring timely, on-budget, and high-quality delivery across multiple client engagements
Develop, implement, and optimize new and existing operational processes, SOPs, and best practices for project management, resource allocation, and client communication
Supervise the project staff (a team of developers, designers, and other experts); facilitate cross-functional coordination and accountability
Implement and manage new and existing project management tools (ClickUp) to enhance visibility, productivity, and project tracking
Serve as a point of escalation for operational or project-related issues, proactively mitigating risks and maintaining client satisfaction
Support talent management functions, including onboarding, training, and performance review processes for the project staff
Collaborate with owners to define, measure, and act on KPIs for operational success
Lead weekly staff meetings, daily scrums, and performance reviews to track projects, team capacity, and company goals
Qualification
Required
Strong understanding of the web development life cycle — including discovery, design, development, testing, deployment, and maintenance
Experience managing cross-functional teams consisting of developers, UI/UX designers, and other experts
Familiarity with agile, scrum, and hybrid project management methodologies
Practical knowledge of common web technologies from a management perspective
Proficiency with operational and collaboration tools such as ClickUp, Slack, and Google Workspace
Ability to create and manage project dashboards, reports, and forecasts for resource and workload planning
Experience implementing process automation and improving workflow efficiency in a digital agency or software setting
Bachelor's degree in Business Administration, Project Management, Information Systems, or a related field required
Minimum 5 years of experience in operations management or program & project management roles within a digital agency, web development firm, or software company
Proven track record in managing complex, multi-client digital projects and leading technical teams
Prior experience scaling operations or formalizing internal processes for growth is highly desirable
Proven ability to design and implement accountability frameworks and performance monitoring systems
Exceptional communication & conflict resolution skills, with the ability to navigate team dynamics and provide clear, constructive direction
Preferred
Master's degree (MBA or equivalent) preferred but not mandatory
CAPM from (PMI / Google), or Certified ScrumMaster (CSM)
Lean Six Sigma Green Belt (optional, valued for process optimization)
Training in Agile or Hybrid Project Management methodologies is a plus
Benefits
Annual performance bonus
401k plan with 1-to-1 employer matching
Paid time off
Lyquix-sponsored insurance plans: health, dental, life, and long-term disability
Access to group insurance plans for: vision, short-term disability, accident, and critical illness
Health savings account and flexible spending account
Prescription savings card
Public transportation benefit (if applicable)
Company-issued laptop and mobile phone
Veterinary and pet prescription discount plans
Access to discounts on tickets, electronics, travel, auto, clothing, dining, home improvement, and more
Company
Lyquix
Lyquix specializes in website and app development, brand strategy, UX designing, content marketing, and analytical services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase