Medtronic · 10 hours ago
Field Service & Support Rep - South Region
Jacksonville, Florida, United States of America
Full-time
Hybrid
Entry, Mid Level
$73K/yr - $109K/yr
2+ years expMedtronic is a global healthcare technology company dedicated to alleviating pain and restoring health. They are seeking a Field Service & Support Representative to provide remote and on-site technician support for Midas Rex drills, ensuring customer satisfaction and product functionality. This role requires strong communication skills and a technology background, with a focus on delivering exceptional service to customers and patients.
Artificial Intelligence (AI)BiotechnologyHealth CareHealth DiagnosticsMedical Device
Responsibilities
Provides in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota
Provides technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems
Provides sales personnel with technical data necessary for the demonstration of products
Acts as a liaison between sales personnel and customers on technical issues
May make technical presentations at sales meetings and customer locations
Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area
Installs, operates, maintains, repairs, and modifies equipment on designated equipment
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
Analyzes and evaluates products and related performance
Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time
Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members
Provide testing and validation support to the manufacturer’s organization, as applicable
Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system
Qualification
Required
Bachelor's Degree
Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience
Preferred
Previous experience as Technician/Field Services within medical device industry
Experience with orthopedic anatomy, surgical protocol and medical terminology a plus
Ability to troubleshoot with technical skills, creativity and high discipline
Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
Ability to read and understand schematics and engineering drawings
Familiar with the FDA 21 CFR, CGMP for Medical devices
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Company
Medtronic
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
10001+ employees
H1B Sponsorship
Medtronic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (349)
2024 (387)
2023 (291)
2022 (310)
2021 (300)
2020 (261)
Funding
Current Stage
Public CompanyTotal Funding
$18.16BKey Investors
NHS EnglandBlackstone Life SciencesTrade Capital Funding
2025-09-15Post Ipo Debt· $1.76B
2024-05-29Post Ipo Debt· $3.24B
2023-03-23Post Ipo Debt· $2B
Leadership Team
Geoffrey Martha
CEO and Chairman Of The Board Of Directors
Linnea Burman
SVP & President, Neurovascular
Recent News
Medical Device Network
2026-01-16
Mexico Business
2026-01-16
Medical Product Outsourcing
2026-01-16
Company data provided by crunchbase