ParsonsKellogg · 18 hours ago
Account Specialist
East Providence, RI
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $50K/yr
2+ years expParsonsKellogg is a top-50 distributor of promotional items nationwide, known for its commitment to customer engagement and delivering superior products and services. The Account Specialist is responsible for the accurate and timely management of customer orders, ensuring a seamless and positive experience for every customer through exceptional organizational skills and a strong customer-centric approach.
AdvertisingMarketing
Responsibilities
Review customer notes and requests, identifying areas for improvement and implementing quality assurance measures to optimize the customer journey
Approach interactions with a collaborative mindset, using strong interpersonal skills and empathy to identify and address concerns, while working towards mutually beneficial solutions
Process customer orders using ParsonsKellogg’s platform, Microsoft Business Central
Communicate with colleagues regarding customer product, logo, logo location, extra charges, and shipping over the phone, live chat, and email
Serve as a valuable resource, readily sharing knowledge and expertise while fostering a culture of learning and mutual support within the team
Navigate a dynamic work environment utilizing a diverse range of software tools, including CRMs, workflow management platforms, and vendor sites
Maintain meticulous organization and utilize efficient workflows to deliver high-quality service across multiple orders
Enter purchase orders as needed, track open sales/purchase orders, and follow through from entry to delivery
Process returns and exchanges as needed
Proactively review orders daily and communicate with customers on any issues that could arise, providing alternative solutions to meet their needs
Deliver an exceptional experience every time to every consumer who reaches out to us
Work with team members to ensure orders are processed and shipped in a timely manner
Qualification
Required
Minimum 2+ Years of Customer Service experience
Proficiency in Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook
Proficient in planning and allocating time, adapting to changing priorities, and meeting deadlines consistently
Articulate and active listener, able to build rapport and convey information clearly and persuasively across diverse audiences
Company
ParsonsKellogg
ParsonsKellogg has stood apart in the $20 billion promotional products industry.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Providence Business News
2025-08-05
Company data provided by crunchbase