Panoramic Health · 16 hours ago
Office Manager
Tampa, FL
Full-time
Onsite
Senior Level
5+ years expPanoramic Health is seeking an Office Manager to oversee the day-to-day operations of the office. The Office Manager will lead training for new front office employees and perform administrative duties in the absence of the Administration, ensuring excellent patient care and office operations.
EducationHealth CareHospitalWellness
Responsibilities
Oversees, manages, and supervises all clinical and office functions involving patient care and office operations:
Day-to-day staffing (ensure staff show up on time for work, approve vacations, arrange coverage, etc.)
Coordinate the daily activities of the office staff to ensure proper coverage at all times
Management by Walk About (MBWA) – be visible and present
Manages, and monitors office and assigned medical staff in achieving customer service excellence and customer relationship management
Staff oversight (ensure staff are trained and do the job correctly):
Ensure staffs schedule/reschedule patient appointments accurately and timely
Ensure staffs register new patients in the practice management (PM) system, by accurately entering their demographic and insurance information
Ensure staffs acquire medical records on all new patients to be scheduled. Triage for urgency
Ensure staffs obtain referral or authorization on all necessary patients
Ensure staff provide first pass request for labs and testing on follow up patients
Ensure staff prepare patient chart summaries for physician appointments
Ensure staff print and scan patient demographic originals and updates
Ensure all equipment is ready and works prior to daily activities
Ensure staffs review weekly batches for accuracy and scan into public folder
H.R. – coaching and counseling, interviewing replacements, payroll, and time clock:
Compile employee payroll information for payroll approval
Provide office orientation for new staff
Supervise all staff training
Maintain Staff PTO Calendar
As assigned conducts training programs as required, patient records, purchasing and procurement, facilities and other areas as required by administration
Leads the implementation, monitoring and determining adherence of staff compliance to policies and procedures
Prepares, compiles, develops, and presents a variety of regularly scheduled and/or ad hoc narrative, statistical and/or other reports and presentations
Oversees, and works in a complex organization
Serves as a resource to clinical staff in proving support and assistance to patients, families, medical office staff and others having business with Panoramic Health
Oversees, works in and on a sophisticated computer system performing data entry, completing forms, conducting statistical analysis and related office support tasks:
Athena dash boards: MD, staff and practice staff buckets, hospital buckets, supervisor buckets, dashboard, clinical in-box
End of day reconciliation - perform all Athena related tasks including bank deposits, credit card close outs, etc
Arrange for maintenance/repairs for all office machinery
Oversees and/or orders, office supply, medical equipment, tracks, and monitors office utilization
Office supply oversight (ensure streamlined ordering through central supply)
Track inventory and prepare order for office supplies within office budget guidelines
Serves as facility representative for new patients and families, visiting physicians and other medical practice representatives
MD schedule: ensure all schedules are booked correctly, accurately, and timely
Address all day-to-day issues and day-to-day needs
Inform Administration of operational problems and concerns
Assist with marketing-Panoramic Health Ambassador in the community
Coordinates, works with, and assists vendors, contractors and others as required
Back up front desk and office positions, when necessary (as qualified)
Maintain patient confidentiality
Manage multiple phone lines; answer phones, route calls and take accurate messages
Page physicians as necessary
Coordinates weekend physician coverage in collaboration with managing partner
Attends required meetings and participate in committees, as requested
Perform other duties and responsibilities as required, assigned, or requested
Qualification
Required
High school diploma or GED
Minimum 5 years' experience in medical office operations
Knowledge of medical terminology, insurance and government payer regulations and other third-party requirements
Proficient in the use of office equipment, such as computer, copier, printer, fax, POS machine
Preferred
Certification as a Medical Assistant
Company
Panoramic Health
Panoramic Health is a nephrology organization.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-01-01Private Equity
Leadership Team
Rajiv Poduval
Chief Executive Officer
Recent News
2024-05-29
2024-05-24
2024-05-24
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