Hover · 4 hours ago
Senior IT Administrator
san_francisconew_york
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $135K/yr
2+ years expHover helps people design, improve, and protect the properties they love through proprietary AI and accurate 3D models. They are seeking a service-minded IT Administrator to provide end-to-end IT support for over 300 employees, focusing on macOS and cloud-based tools, while continuously improving IT service delivery.
3D TechnologyComputer VisionHome ImprovementMobile AppsPropTechSoftware
Responsibilities
Serve as the first point of contact for IT support at Hover, working directly with employees through Jira, Slack, and in-person interactions to resolve issues quickly and thoughtfully
Take ownership of problems from start to finish, digging into root causes and delivering reliable solutions that help teammates stay productive
Play a key role in the hire-to-retire experience, ensuring new employees have a great first day through system setup, hardware provisioning, and live onboarding support
Partner with Workplace teams in San Francisco and New York to keep office networks, conferencing systems, and AV technology running smoothly
Continuously improve how IT services are delivered as Hover grows
Qualification
Required
2-4 years of experience providing end-to-end IT support in a fast-growing start-up environment; predominantly in macOS with some Windows
Cloud-first thinking with hands-on experience working with the latest SaaS IT systems, including Jamf, Google Workspace, Okta, Intune, etc
Use of one or more common IT helpdesk systems to manage requests (Jira Service Management preferred), with experience improving usability and automation in that platform
Experience creating a productive office environment by deploying and maintaining simple and reliable conference room systems, networking, and desk technologies
Proven analytical and creative problem-solving abilities, with the ability to dig into root causes and core issues behind sometimes ambiguous customer requests
Ability to juggle multiple–often competing–priorities and triage issues by severity and urgency
A solid understanding of the risks and opportunities of AI in today's workplace, both for IT use and the company as a whole
Previous experience working towards individual and team service level agreements for customer satisfaction, ticket response rates, and ticket closure rates
Preferred
Apple Certified Support Professional certification or equivalent
Okta Certified Professional
Endpoint vulnerability detection and remediation experience: EDR, Crowdstrike Falcon, etc
Experience responding to evidence collection requests for SOC 2 Type II or similar security compliance frameworks
Benefits
Comprehensive medical, dental, and vision coverage for you and dependents
Unlimited and flexible vacation policy
We support work/life balance and offer generous paid parental and new child bonding leave
A day set aside each month to allow employees to recharge
We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Company
Hover
Hover is a 3D data and technology company for home improvement and property insurance professionals.
201-500 employees
H1B Sponsorship
Hover has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2022 (16)
2021 (9)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$127.3MKey Investors
Menlo VenturesAlsop Louie Partners
2020-11-17Series D· $60M
2019-04-25Series C· $25M
2018-01-29Series B· $25M
Leadership Team
A.J. Altman
Founder
Recent News
2026-01-15
2025-11-10
Company data provided by crunchbase