Columbia University Irving Medical Center · 6 hours ago
Customer Service Specialist II #Full Time #Remote
United States
Full-time
Remote
Entry Level
$23.69/hr - $32/hr
1+ years expColumbia University Irving Medical Center is a top healthcare provider network seeking a Customer Service Specialist II. This role is primarily responsible for handling and resolving incoming calls from patients and insurance carriers, while also managing payment collections and updating patient information.
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Responsibilities
Expeditiously handle large volume of calls
Attempts to collect full payment from patient or guarantor
Establishes payment arrangements per guidelines. Documents terms in billing system
Applies of payments collected over the phone to each date of service
Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management
Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate
Performs other job duties as required and assigned
Qualification
Required
High school graduate or GED certificate is required
A minimum of 1 years' experience in a physician billing or third party payer environment
Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations
Candidate must demonstrate the ability to understand and navigate the payer adjudication process
Preferred
Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred
Knowledge of medical terminology is preferred
Previous call center/claims experience in an academic healthcare setting is preferred
Previous experience in an academic healthcare setting is preferred
Benefits
Healthcare
Paid Time off
Company
Columbia University Irving Medical Center
Columbia University Irving Medical Center is a clinical and educational enterprise that offers medical, dental, and nursing services. It is a sub-organization of Columbia University.
10001+ employees
H1B Sponsorship
Columbia University Irving Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (433)
2024 (353)
2023 (333)
2022 (370)
2021 (283)
2020 (221)
Funding
Current Stage
Late StageLeadership Team
D
Donna Lynne
Senior Vice President and COO
Recent News
2025-10-17
2025-10-06
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