Premier Toyota of Amherst ยท 11 hours ago
Customer Service BDC Representative
Amherst, OH, 44001, US
Full-time
Onsite
New Grad, Entry LevelPremier Toyota of Amherst is committed to being the best in market dealership, focusing on developing amazing people and delivering operational excellence. The Customer Service BDC Representative is responsible for managing customer communications to achieve specific objectives, enhancing customer satisfaction and loyalty through effective communication and problem resolution.
AutomotiveB2CSalesService Industry
Responsibilities
Nurture a culture of excellence serving customer and team member experiences
Execute inbound and outbound communications to generate appointments
Execute inbound and outbound communications to support customer satisfaction and loyalty
Execute problem resolution skills to realize excellence in all facets of the business
Report progress, challenges, options, and solutions to assure outstanding results
Qualification
Required
Proven record of success in telemarketing, customer service, sales
Energetic, positive, creative, empathetic personalities with passion for continuous improvement
Exceptional communication skills
Reliable, organized, healthy work/life balance
Respectful embrace of digital retailing and dynamic evolution to serve others transparently
Impeccable character to lead, communicate and influence amazing customer experiences
Extensive sitting, climbing stairs, lifting (<25 pounds), multi-tasking, and personal interaction
Efficient use of software and technology
Work a flexible schedule
Self-manage
Preferred
Recognition of achievement
Brand experience
Team orientation and experience
Benefits
Competitive base, bonus, and benefits reward career success
Company
Premier Toyota of Amherst
Our mission is to deliver premier customer and career experiences - making a difference, enriching lives.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Cavicchi
FINANCE DIRECTOR
Company data provided by crunchbase